Senior Business Process Consultant - ServiceNow

Job Summary

A Senior Business Process Consultant - ServiceNow at Thirdera, a Cognizant company, is an exceptional professional who assumes a critical role in guiding clients and teams towards successful process optimization through the assessment, analysis, and mapping of better workflows and implementation of standard, measurable processes so that proper next steps can be envisioned and realized in automation.

Responsibilities

• With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that effectively address unique challenges and drive process excellence for each client.
• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Using their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.
• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of standard processes, resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization. Additionally,
• the Senior Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, using their expertise to assist in building tailored solutions that precisely align with client requirements.
  
  

Qualifications, Certifications & Experience

• Bachelor’s degree preferably in Information Technology, Engineering, or the Sciences
• ITIL v3 or 4 (Required) Six Sigma (Desirable) / ITSM
• Requirements Management
• Governance
• Process Management
• Agile (Desirable)
• Prosci (Desirable)
• TOGAF (Desirable)
  
  

Certifications & Experience

• CSA, Business Process for Implementation
• 5+ years’ experience Process Management, Governance, and Requirements Management
• 3+ years’ experience in ServiceNow
• Performance Analytics (preferred but optional)
• Reporting
• ITOM (CMDB/Platform)
• Data Management
  
  

Applications will be accepted until March 10, 2025

The annual salary for this position is between $114,000 - $133,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.