AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer:
- Flexible time off policy
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company!
We are seeking a Salesforce.com Senior Business Process Analyst at our corporate office in Duncan, SC, Reporting directly to the Manager - Salesforce.com Commercial Solutions. This position will primarily be remote based but the candidate needs to be based close to the Upstate of South Carolina area in order to have the ability to frequently conduct in person business process reviews with our business stakeholders at our global headquarters.
The Salesforce.com Senior Business Process Analyst will work in close partnership with the Commercial Manager, Business Analysts, Systems Analysts, Developers, Business Users and Customers. The Salesforce Business Analyst will play a critical role in documenting and understanding existing business process, making improvements and deploying salesforce.com based solution(s). This candidate must be able to facilitate business process review sessions with our stakeholders, document processes and build business requirements. The Salesforce.com Business Analyst will need to demonstrate excellent communication skills and the ability to establish and maintain effective relationships with internal stakeholders. Being results-focused, tenacious and a problem solver is a must for this role. The candidate will need to demonstrate experience researching, understanding, and applying knowledge of Salesforce Applications to business needs within a global organization.
Requirements:
- Bachelor’s degree from an accredited college or university
- 5+ years’ experience as business process analyst
- 2 years of planning skills that include: project coordination and management, planning and scheduling, time management and the ability to handle multiple deadlines.
Responsibilities:
Business Process Review Sessions + Documentation
Facilitating discovery sessions with stakeholders from all levels of the organization
- Understand, evaluate, analyze and document business processes using Visio and lean principles.
- Assess complex business processes, with the ability to break down into subprocesses or segments to relay solutions to both the business and technical team.
- Use knowledge of best practices and functional expertise within the scope of the Commercial Applications to drive change in the organization through business process re-design
- Strong process orientation with proven experience in business and technical requirements analysis, business process modeling/mapping
- Understand, validate, and document business needs, distinguish between needs and wants, identify gaps between business needs and standard Salesforce functionality.
- Guide businesses in improving processes and software through data analysis.
- The Software application requirements will be documented using the Agile Framework of user stories with acceptance criteria in our agile tool (Service Now)
Solution Design
Project Management – The SFDC Business Analyst will own the execution of projects related to new Salesforce deployments for selected business units. Project management will involve the following activities:
- Story grooming, estimation, prioritization and sprint planning with the commercial team
- Create project schedules, assign tasks and perform project oversight
- Communication of project status and key milestones to identified stakeholders
- Work with management/team members/users to ensure project stays on schedule and negotiate/adjust resources and priorities
Testing
- Develop, document, and fully execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements/customizations, and patches.
Additional Responsibilities
- Document any recurring issue and propose solutions to resolve them.
- Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance
- Help to establish team priorities based on business priority, financial impact, and operational impact to the business.
- Adhere to and promote the environmental, health & safety policies of AFL.
- Perform other duties as requested, directed or assigned.
Functional Experience Requirements
- Knowledge and experience in all aspects of the Sales Lifecycle, with an emphasis on sales funnel management, products, pricing and quoting.
Salesforce.com Cloud Experience Requirements
- Knowledge and experience in using and deploying the following Salesforce Clouds and associated functionality:
- Sales Cloud:
- Leads
- Accounts
- Opportunities
- Products & Opportunity Products (Both stocked and configurable products)
- Standard Salesforce Price-books
- Salesforce Configure, Price, Quote
- Standard Salesforce Quotes
- Service Cloud
- Case Management fields and process
- Case Escalation processes
- Case assignment rules
Preferred Applications Experience
- Lean / Six Sigma
- Certification(s) is a plus
- Agile / Scrum
- Functional knowledge or experience working in an Agile Project Management environment is a plus
