ServiceNow Business Process Consultant

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is seeking a ServiceNow Business Process Consultant to join our team remotely, contributing expertise to key client accounts. As part of this role, you'll collaborate directly with clients, devising implementation strategies and designs for relevant ServiceNow modules, including HRSD, ITOM, ITSM, CSM and more. You will play a key role in enabling organizations to achieve their goals through effective ServiceNow platform utilization.

Responsibilities

• Understand client business processes and align their needs to ServiceNow capabilities to the client needs
• Lead process discovery workshops, acting as a functional lead throughout engagements
• Collaborate with stakeholders to gather and document business requirements for their business use cases.
• Identify areas for process improvement, outlining solutions, benefits, drawbacks, and risks
• Communicate business requirements, ensuring proposed solutions meet customer expectations
• Develop and enhance necessary documentation such as process flow diagrams, presentations, gap analysis reports, etc.
• Provide training and mentorship to the client business team
  
  

Skills

• Experienced with Agile/Scrum methodologies for project delivery. Demonstrated ability in defining and deploying 'to be' processes within ServiceNow modules Strong expertise in requirements gathering, process documentation and leading workshops
• Excellent communication, presentation, and facilitation skills (Visio, Word, PowerPoint) Ability to influence, consult, and provide thought leadership in solving business process and technical problems Analytical skills in recommending strategies based on business priorities Strong interpersonal skills, customer-centric attitude, and proven team player abilities
• Develop project charters, plans, and provide enablement training to clients
  
  

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 3+ years of relevant experience in specific ServiceNow process areas (HRSD and ITOM preferred) with increasing responsibility levels
• Proven track record of implementing ServiceNow modules in HRSD and/or ITOM
• Knowledge of other ServiceNow modules such as ITSM, CSM, or SecOps is a plus.
• Certified ServiceNow Administrator certification
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.