Job description

Why join us?

Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.

We’re an online-only furniture brand that’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast.

Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started...

Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home but we’re open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co-working space, that’s fine too.

What we’re looking for

We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens.

We are looking for a highly organised and detail-oriented Order Fulfilment Administrator to oversee order processing, logistics, and inventory management across multiple platforms.

Reporting into the Logistics Manager, you will be responsible for ensuring order fulfilment is on time, while coordinating with multiple internal and external stakeholders. You will also be required to assist in resolving order delays, processing stock receipts, and managing inventory updates across various platforms.

Strong problem-solving skills and the ability to multitask in a fast-paced environment are essential for success in this role.

Key Responsibilities:

Order Management & Processing
Reviewing and processing ready-to-ship orders to ensure timely dispatch
Handling order cancellations and order status updates as needed
Uploading delivery jobs to 3PL systems for seamless logistics tracking
Booking deliveries on respective partner platforms
Investigating and resolving any order delays or shipment issues
Inventory updates in ERP and partner platforms
Delivery date updates in ERP based on supplier EXF changes
Processing stock receipts
Updating internal trackers
Maintaining accurate order updates in partner platforms
Invoice creation and invoice approvals
Generating reports and insights on order processing, delivery performance, and service levels.