Job description

What success looks like in this role:

Role Purpose:
The Junior IT Application Support Specialist performs analysis and supports systems design for a variety of applications. Analyzes procedures and systems to refine their formulation. Gathers information from users for analysis of problem areas. Participates in preliminary studies of potential data processing applications and supports preparation of design proposals to reflect cost, time and alternative actions to satisfy existing and future needs. Participates in the development of detailed system specifications for conversion to programming language by staff programmers.
Key Responsibilities/Outcomes:
Client Support:
• Provide high-quality first-level support for products and solutions, ensuring client satisfaction.
• Address basic questions related to installation, configuration, and customization, escalating as needed.
• Respond promptly to technical issues, ensuring timely and accurate resolutions.
• Follow up with clients to confirm fixes and resolutions for reported issues.
• Manage tickets and incident queues, maintaining accurate records of client interactions.
Problem Solving:
• Reproduce and analyze reported L1 issues to understand and resolve them effectively.
• Provide immediate workarounds for common problems, ensuring minimal disruption for clients.
• Escalate unresolved or complex issues to L2 or senior analysts, ensuring smooth handoff and continuity.
• Document solutions and contribute to the knowledge base to improve future troubleshooting.
• Identify recurring issues and suggest improvements to prevent them.
Team Collaboration:
• Collaborate with team members to ensure smooth support operations and knowledge sharing.
• Participate in team training and development activities to build technical expertise.
• Stay informed about new services, updates, and features for supported products.
Technical Expertise
• Gain proficiency in the tools, systems, and solutions used in day-to-day operations.
• Provide monitoring and basic first-level support for production systems, escalating issues as required.
• Assist in routine troubleshooting tasks and structured assignments to build product knowledge.
Client Interaction
• Communicate effectively with clients to understand their concerns and provide clear updates.
• Ensure Service Level Agreements (SLAs) are met by addressing client issues promptly and professionally.
• Handle client interactions with patience and empathy, ensuring a positive support experience.

You will be successful in this role if you have:

Language requirement as well – English and Hungarian is Mandatory.
Able to travel occasionally in Europe.
Requires a Bachelor’s degree in a relevant field
Develops competence by performing structured work assignments
Uses existing procedures to solve routine or standard problems
Receives instruction, guidance and direction from others

What We Offer:

Hybrid/full remote working options (depending on commuting distance).
Monthly gross 42,500 HUF cafeteria allowance, regardless of weekly working hours.
Premium private health insurance package (available after 6 months of tenure).
Home office allowance.
Access to learning and training opportunities, along with the support of a collaborative and experienced team.

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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