Accounts Receivable Specialist

Accounts Receivable Specialist

Location: Remote 

FLSA Status: Non-exempt

Position Type: Part-time, 20-30 hours per week

Reporting to the Revenue Manager, the Accounts Receivable Specialist is responsible for the billing and collection of trade customer balances, dispute management, and account reconciliations. The AR Specialist takes a client service approach to ensuring customers experience positive interactions with the Grace Hill accounting team. In addition, the AR Specialist acts as the primary link on Risk Management related issues between external customers and internal personnel including Finance/Legal, Sales Managers, Customer Service, and Implementation Operations– interacting with these parties on a regular basis. The AR Specialist is regarded as an expert in providing solutions to obstacles typically encountered in the overall order-to-cash process.

Responsibilities:

• Review complete and accurate invoices to our client base - recurring billings, one-time billings, and variable invoicing based on volume drivers
• Drive continual progress towards reducing the DSO
• Data validation and maintenance Intacct ERP system and SFDC: billing contact, special invoicing or collection terms, sales tax withholding data, etc
• Monitor dunning notice activity to ensure timely followup and interactions
• Generate invoice reprints and customer statements
• Researching and resolving payment discrepancies
• Meet billing deadlines, with continual process improvements to improve the efficiency and accuracy of volume billing initiatives
• Perform AR account reconciliations
• Thorough communication of collection notes for inclusion in the A/R aging reports reviewed by management
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Perform AR adjustment entries
• Develop a recovery system and initiate collection efforts
• Coordinate and process all third party collection efforts and information
• Monitors and resolves accounts receivable cases, using a SalesForce case management tool

Qualifications:

• High school diploma or GED required, college degree preferred
• A minimum of 1 year of accounts receivable and general accounting experience
• Quickbooks Desktop experience required
• Knowledge of office administration and procedures required
• Knowledge of general bookkeeping procedures and accounting systems required
• Advanced knowledge of Microsoft Excel and Word required 
• Solid written and oral communication skills required
• Customer service experience desired
• Experience in a highly data-driven environment is a plus
• Experience navigating  SalesForce contract management system as it relates to fees and opportunities preferred

About Grace Hill