Job description

About the Team/Role

The Account Services Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

How you'll make an impact

● Maintain and support assigned client portfolio and relationship

● Monitoring client portfolio factoring activity and proactively identify risk opportunities and take appropriate action to findings.

● Applies acquired job skills and company policies and procedures to complete assigned tasks and supporting client portfolio.

● Resolve client/partner inquiries in a timely manner while delivering quality customer service with each interaction.

● Utilizing CRM tool to document all client activity

● Assist clients with billing questions, payments, and invoices

● Troubleshoot and assist client with online servicing applications

● Promote programs and products available

● Ability to navigate multiple technologies (Excel, Google, Word, Factoring software type programs.

● Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Has shown the ability and willingness to take on special projects.

● Provide a monthly/quarterly review of clients with leadership

● Maintain adherence and conformance to scheduling needs and expectations

Experience you'll bring

Proficiency in multiple languages spoken in Pakistan, such as Urdu, Punjabi, Sindhi, Pashto, Balochi, or Saraiki.

● 1+ years of related WEX or Factoring/Over the Road/Transportation industry related experience and 2-4 years customer service experience.

Or 6 plus years of customer service experience in any industry

● High School Diploma/GED

● Basic computer and keyboarding skills and ability to navigate multiple technology applications (Excel, Google Chrome, Word)

● Positive, professional attitude and phone etiquette

● Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime.

● Communicate effectively, both verbal and written

● Shows passion, execution, going above and beyond

● Positive attitude

● Positive attendance record in academic and/or prior work history

● History of successfully working in a team environment

● Ability to handle multiple tasks and priorities in a fast paced, goal oriented environment

● Email correspondence experience

● Must successfully pass a background investigation

Preferred Qualifications

● Bachelor’s Degree

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $21.00 - $27.00

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