People Operations Partner II

The Opporuntiy

As our People Operations Partner II, you will own and drive key People Operations processes globally, ensuring compliance and operational excellence across all areas of responsibility. This role focuses on delivering a seamless employee experience through effective HR administration, system management, and collaboration with cross-functional teams. You will lead compliance initiatives, manage complex processes such as immigration and audits, and contribute to the development of scalable solutions that align with our global People strategy. In addition, you will take on special projects to enhance our tools and resources, making a meaningful impact on both the People team and the broader organization.

Here are some of the key responsibilities:

Workday & HR Systems Management:

• Collaborate with team members to enhance system functionality and streamline workflows.

• Conduct regular HR data audits, prepare reports, and support decision-making with accurate data management.

• Collaborate with stakeholders to maintain and improve Workday functionality and processes.

• Identify opportunities for process improvements and ensure a high level of service to all employees.

Compliance Leadership

• Lead compliance processes related to terminations, ensuring accurate payments, proper documentation, and adherence to legal and company standards.

• Maintain and update company policies and the employee handbook annually to reflect compliance with global and local regulations.

• Support compliance training initiatives, including tracking completion and updating training materials as needed.

• Partner with People Advisors to ensure local compliance and maintain location-specific policies.

Audit Management

• Manage and oversee internal and external audits, including government surveys, security audits, and payroll-related audits.

• Ensure timely and accurate data reporting and collaborate with cross-functional teams to meet audit requirements.

Employee lifecycle support

• Provide backup support, as required, for team members in relation to hiring, onboarding, probationary periods, internal transfers, promotions, and offboarding.

• Participate in and lead other projects aimed at improving processes and operations within the People team.

Immigration & Global Mobility 

• Lead and manage immigration and global mobility processes in collaboration with external vendors. Ensure timely completion of cases and coordination of conversations among impacted employees and stakeholders.

• Provide end-to-end support for immigration cases, ensuring timely and compliant processing.

• Act as a point of contact for employees navigating global mobility and immigration needs.

What we're looking for

• Possesses strong interpersonal skills; maintaining a friendly, helpful attitude 

• You'll be familiar with Workday (our HRIS)

• You'll maintain strict confidentiality in dealing with sensitive, confidential information

• Works independently and collaborates with a team

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Works efficiently, prioritizing and planning work activities appropriately

• Is organized, accurate, thorough, and able to monitor work for quality

• Able to organize and write procedures in a logical/methodical manner

• Proficient with Google Drive, Microsoft Office Suite or related software

• Demonstrates UserTesting’s values through work product and within day to day team interactions

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.