Job description

As Virtuagym keeps growing, we are looking for a new team member located in Spain to complement our Customer Success team in EMEA based in Amsterdam. As a Customer Service Consultant for the French and International markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights. Will you join us in our quest to create a healthier and happier world?

What this role looks like

As a Customer Service Consultant for the French and International markets, you will mainly focus on supporting French, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

Some of your key tasks as a Customer Service Consultant

Investigate and resolve system issues collaboratively with the product department;
Deliver efficient and effective customer support via email and phone channels;
Build and nurture customer relationships to enhance retention and loyalty;
Offer creative solutions, handle objections, and de-escalate challenging client situations;
Encourage upselling and cross-selling to maximize customer lifetime value;
Address churn risks, cancellations, and payment-related queries;
Contribute to departmental process enhancements through feedback and project participation.

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