Job description

Audit Analyst

Location - Remote from Brazil

Overview:
As an Audit Analyst, you will be a crucial part of the Operations department, ensuring a seamless and efficient invoice and shipment data audit process. You will work collaboratively across multiple departments and external partners to resolve issues proactively and identify trends, delivering continuous improvements in service quality. Your analytical skills will help streamline workflows, detect anomalies, and provide actionable insights, all while maintaining the integrity of financial transactions.

Key Responsibilities:

Collaborative Support: Work closely with various roles within the Operations department (DES, IA, RMS, CST, DE) to resolve issues and ensure smooth product delivery.
Data Analysis: Utilize FRED and BI systems to proactively analyze data, identify issues, and develop solutions to prevent potential disruptions in the process.
Process Optimization: Assess and update functional specifications as needed to ensure processes remain effective and efficient.
Cross-Functional Collaboration: Partner with IT specialists to implement optimal business rules, and collaborate with Shippers and Carriers to ensure smooth processing and prompt resolution of issues.
Proactive Problem Solving: Identify and escalate significant issues to the Team Lead/Delivery Expert for quick resolution based on the severity of the case.
Documentation & Process Improvement: Initiate and update internal and external documentation to reflect process changes and improvements.

Communication & Collaboration:

Utilize JIRA to communicate with internal teams and ensure smooth execution of job requirements.
Engage with external parties (Clients, Carriers) through the Transporeon Freight Audit web platform and JIRA Service Desk for issue resolution.

Expected Outcomes:

Invoice Audit Completion: Ensure the timely and accurate finalization of invoice audits within the stipulated payment terms, supported by proactive analysis and continuous process improvement.
KPIs & SLA Adherence: Meet and exceed internal KPIs for task completion, including the processing of tasks within the defined SLAs.

Key Performance Indicators (KPIs):

Internal KPIs:
a. Invoice processing tasks should be completed within 2 working days (aligned with internal SOPs).
b. SLA adherence within the JIRA Service Desk platform.
c. Due date compliance for internal tasks in JIRA.

Invoice Payment: Ensure that invoices are processed within the payment terms outlined in the process (when applicable).

Qualifications:

Bachelor’s or Master’s degree in Logistics, International Economic Relations, Banking, Accounting, or Finance.
English Proficiency: Upper-Intermediate or higher.
Advanced MS Office Skills: Expertise in Excel (required).
Industry Knowledge (Internal Candidates): Familiarity with Transporeon Freight Audit business processes.
System Knowledge (Internal Candidates): Proficiency with the FRED system (preferred for internal candidates).
JIRA Knowledge: Bonus if familiar with the platform.

Soft Skills:

Strong team player with a collaborative mindset.
Quick learner, adaptable, and open to feedback.
Detail-oriented with a strong commitment to quality and accuracy.
Excellent communicator, both written and verbal, with a customer-focused approach.
Analytical mindset, capable of identifying root causes and solving complex problems.
Strong critical thinking, organized, and flexible in adapting to changing needs.

Required profile