Job description

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Business Banking Service Specialist to work remotely in UT, AZ, CA, CO, ID, NV, OR, TX, or WA.

The ideal candidate for this role will have the skills and experience necessary to:

Provide business banking operational support, implementation, and onboarding of various products and services; i.e. treasury management, deposit accounts, and loans.
Respond to business banking client new services, requests, and ensure follow-up is completed within established departmental service level standards.
Work to identify the root cause of errors and escalate issues as appropriate.
Collaborate with multiple back-office functions to improve client experiences.
Keep abreast of various business banking product and services, departmental, and process updates ensuring a positive client experience.
Document client requests or communications as required.
Implement changes to existing services as requested by clients.
Adhere to bank policies, procedures, laws, and regulations.
May train clients on TM systems, Online Banking, etc. by phone or remotely.
Assist with special projects as required.
Perform other duties as assigned.

Qualifications:

Requires a High School degree or equivalent and some experience with Treasury Management products, Loan, or Deposit account processes, account servicing or other directly related experience.
A combination of education and experience may meet job requirements.
Bilingual English/Spanish a plus.
Basic knowledge of banking products and services, treasury management products/services, small business loans, or deposits account products and associated systems.
Good customer service and communications skills, both verbal and written.
Ability to work with branch, small business, and treasury management staff and clients.
Good research, analysis, and problem resolution skills.
Sound judgement.
Ability to work with various internal departments and staff.
Working knowledge of various word processing and spreadsheet software.

Benefits:

Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products

Pay range (depending on experience): $18.00-$23.00

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