Lead UX Designer

How will this role have an impact?

We are looking for a talented and experienced Lead UX Designer to join our team and support the user experience design efforts for our Diagnostic and Preventive Services product line. As the Lead UX Designer, you will be responsible for providing design leadership for your product area and ensuring the delivery of exceptional user experiences that align with our business objectives. Your expertise in UX design, user research, design strategy, and service design will be essential in shaping our new service offerings and evolving the healthcare experience for our clinicians and members. 

Job Responsibilities:

• Lead the UX and service design process for your product areas, from early stage research to implementation and ongoing refinement.
• Set the design vision and strategy for your digital products, ensuring they align with user needs, business objectives, and industry best practices.
• Manage and prioritize design projects for your specific domain and ensure timely delivery of high-quality design deliverables.
• Identify opportunities for and conduct generative and evaluative research to gain deep insights into our users, help shape product strategy, and inform design decisions.
• Collaborate closely with cross-functional teams, including product managers, developers, other designers, and additional stakeholders across the organization.
• Translate user insights and business requirements into intuitive, engaging, user-centered design solutions.
• Present design concepts, solutions, strategies, and user research findings to stakeholders and effectively demonstrate the value of a user-centered design approach.
• Identify and measure UX metrics for your product that tie to product and business goals and that show a clear impact to the organization.
• Help foster a collaborative and innovative design culture within the team and provide mentorship and support to other designers as needed.
• Infuse the culture with a user-centric, design thinking mindset and advocate for the importance of UX within the organization.

Qualifications:

Education Requirements: 

• Bachelor's or Master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields.

Required Qualifications

• Minimum 8 years experience in UX, Interaction Design, or Product Design with 2 years experience leading design initiatives and directing the work of other designers
• Proven experience as a UX designer at a senior level or above, driving and delivering design from initial concepts through iterative implementation, with a strong portfolio showcasing your design work and leadership skills.
• Deep knowledge of user research techniques, including both generative & evaluative methodologies.
• Strong analytical and problem-solving skills with the ability to translate complex user needs into intuitive and engaging design solutions.
• Proficiency in UX design tools such as Sketch, Adobe XD, Figma, or similar software.
• Strong expertise in user-centered design principles, methodologies, and best practices.
• Exceptional communication and presentation skills, with the ability to effectively articulate user needs, design concepts and rationale, strategies, and research findings to stakeholders and gain support and commitment.
• Proactive and self-motivated with a strong attention to detail.
• Ability to work collaboratively with cross-functional teams and manage multiple projects in a fast-paced environment.
• Experience with design thinking methodologies and facilitating design workshops.
• Previous experience in an Agile development environment.

Preferred Qualifications

• Previous experience in healthcare and knowledge of clinical workflows strongly preferred.
• Enterprise UX experience.
• Service Design experience.
• Experience building or contributing to a design system.
• Experience in UI design including a strong grasp on visual hierarchy, spacing, typography, etc.
• Experience with behavioral analytics and UX measurement methodologies.
• Solid understanding of front-end development technologies (HTML, CSS, JavaScript, etc).
• Experience designing products that meet accessibility standards and working with developers to implement accessible solutions.

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.

The base salary hiring range for this position is $106,605 to $197,760. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.