Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a boutique strategy consulting firm specializing in rapidly delivering value to our clients. We engage with Private Equity firms and traditional corporate clients on projects similar to those undertaken by renowned firms such as A.T. Kearney, McKinsey, Bain, BCG, and Strategy&. Additionally, our Business Process Outsourcing (BPO) services are specifically tailored to mid-market clients, aiming to improve efficiency in back-office functions by leveraging labor cost arbitrage and time zone differences. Our BPO offers a range of services, including Finance & Accounting, CRM, Supply Chain, Data Analytic

About the Role

We are looking for a highly motivated and experienced Executive Assistant to provide comprehensive support to senior leadership and contribute to the smooth operation of our business. This is a dynamic and multifaceted role that requires a proactive individual with exceptional organizational, communication, and problem-solving skills. We need someone who thrives in a fast-paced environment, takes initiative, and can manage multiple responsibilities efficiently. As a key member of our team, you will play a direct role in our success by assisting with a wide range of tasks, including but not limited to the following:

What you’ll do

Executive Support:
- Manage complex calendars for two C-suite executives, including personal, professional, and travel arrangements.
- Handle email management, prioritizing and responding to correspondence, and logging important information.
- Prepare reports, presentations, and other documents as needed.
- Perform various internal and external tasks as assigned, including errands and special projects.
Operations & Workflow Management:
- Oversee and optimize workflows, identifying areas for improvement and implementing solutions.
- Utilize project management systems (e.g., Trello, Asana, ClickUp, Monday.com, HubSpot, Jira) to track progress, manage tasks, and ensure deadlines are met.
- Intake, organize, and manage large volumes of documents, ensuring accurate data entry and efficient retrieval.
- Input client communication and other critical data into the workflow system.
- Assist in the development and documentation of Standard Operating Procedures (SOPs).
Client Relations:
- Provide exceptional customer service to attorney clients, handling inquiries and resolving issues with professionalism and empathy.
- Effectively communicate with clients via phone and email, ensuring clear and concise messaging.
- Comfortably interact with demanding clients, maintaining composure and delivering solutions.
Research & Reporting:
- Conduct research on various topics as needed, providing accurate and insightful information.
- Analyze data and generate reports on key metrics, including lost clients, idle clients, revenue generation, and client segmentation (P1, P2, P3).
- Examine existing systems and processes to identify areas for improvement and recommend solutions.