About Us:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Job Responsibilities:
- Drive customer satisfaction through inbound service calls, email, and/or chat
- Troubleshoot & resolve end user issues (technical support)
- Respond to inquiries related to account details, products, and services
- Navigate through multiple systems and tools when helping customers
Why Work With Us?
- Pay: $14.00-$15.00 per hour
- Work arrangements for everyone - we're proud to offer both regular full-time and seasonal/temporary job assignments
- 100% paid training
- Regular full-time associates may enroll in health & wellness benefits such as Medical, Dental & Vision insurance
- Paid time off (regular full-time & part-time associates)
- 401K retirement plan with company match (regular full-time & part-time associates)
- Employee discounts
- Referral bonuses
- Internal mobility - Foundever promotes career growth (over 90% of our front-line leaders are promoted from within) and opportunities for associates to transfer laterally in the organization
Qualifications:
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Enjoy working independently and with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must be able to complete a pre-employment background check with satisfactory results
Work From Home & Equipment Requirements:
- Work activity must be performed in a quiet and distraction-free location within the home
- Associates must have access to highspeed internet service through a hard-wired connection (i.e., via ethernet cable)
- Company provides needed equipment, though associates may be asked to supply their own monitor
At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
CANDIDATES RESIDING WITHIN 50-MILES OF A FOUNDEVER LOCATION MAY BE ASKED TO WORK ONSITE.
