Implementation Specialist

SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.  As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.

This is a remote position.

What we’re looking for: 

SHAZAM is looking for an Implementation Specialist to join our core implementations team. In this role, you will provide quality installation and training of the SHAZAM core and ancillary systems while building a strong foundation for a lasting business relationship. This role will work within all phases of the conversation process of an assigned area and assist in training others.

What you'll do: 

• Responsible for the validation of data, workflow, procedures, and processes within assigned area(s) which may include our Digital Banking, Teller, AccountLaunch, and DocuCommand applications.
• Works independently with clients during the onboarding process to resolve any issues and engage other team members as needed.
• Works with banking product providers including but not limited to bill pay, imaging, and core processing.

• Travels to customer site for implementation if requested.

What you need:

• Minimum of four years' experience in banking operations is required, digital banking preferred.
• Experience with Microsoft Office applications, ticket tracking system, and customer service.
• Ability to work occasional evenings or weekends to support a customer go live.
• Organization and time management skills.
• Attention to detail and accuracy.

What’s in it for you:

• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits:
  1. Health, dental, and vision insurance
  2. 401(k) retirement plan with company match
  3. Flexible spending and health savings accounts
  4. Life insurance and short- and long-term disability provided at no cost
  5. Time away from work – PTO, VTO, paid parental leave, and company holidays
  6. Educational assistance
  7. Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.