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Implementation Specialist, Rosetta Stone, UK

Remote: 
Full Remote
Salary: 
48 - 96K yearly
Experience: 
Senior (5-10 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Bachelor’s degree, Fluent in English, French, and Arabic, 5+ years experience in implementation initiatives in universities or global organisations.

Key responsabilities:

  • Provide exceptional customer support for Rosetta Stone implementations
  • Develop custom implementation plans aligned with customer objectives
  • Deliver professional development to administrators and language learners
  • Use data to increase customer engagement
  • Manage and grow customer relationships effectively
IXL Learning logo
IXL Learning E-learning SME https://www.ixl.com/
501 - 1000 Employees
About IXL Learning
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge. IXL’s award-winning personalized learning platform is used by more than 14 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning. Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids. Hear what our employees love about working at IXL: "At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead "I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work." - Jestin Ma, Software Engineer
See more IXL Learning offers

Job description

Rosetta Stone, the experts in language learning with products that provide an immersive learning experience for 25 languages, is seeking an enthusiastic individual to support Rosetta Stone implementations in universities and large global organisations based in Europe and Morocco. #LI-DE1

As an Implementation Specialist, you will deliver high-quality professional learning sessions (virtual and on-site) and implementation services to customers. You’ll also help develop creative strategies for utilising Rosetta Stone to support their initiatives and achieve their goals. #LI-UK

We are looking for a candidate who is highly organised, strategic, well-spoken, polished, and passionate about language learning. Additionally, our ideal candidate is committed to providing top-tier customer support that drives implementation and usage.

This is a full-time remote position for candidates living in the United Kingdom. #LI-REMOTE

WHAT YOU'LL BE DOING
  • Provide exceptional customer support to universities and large global organisations as they implement Rosetta Stone
  • Collaborate with customers to develop a custom implementation plan that aligns with their objectives and ensures a successful implementation
  • Deliver high-quality live and virtual professional development to administrators, executives, and language learners
  • Travel to lead professional learning sessions and provide implementation support – up to 50% possible travel within Europe and Morocco
  • Use data to drive decision-making and increase customer engagement and usage of Rosetta Stone
  • Partner with the sales team to effectively manage and grow customer relationships
WHAT WE'RE LOOKING FOR
  • Bachelor’s degree
  • Fluent in English, French, and Arabic
  • 5+ years of experience supporting implementation initiatives in universities, large global organisations, or ministries
  • Exceptional presentation skills
  • Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
  • Organised, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
  • Ability to work both independently and as part of a team
  • Self-starter and quick learner with a passion for language learning
  • Strategic thinker and problem-solver
  • Must live close to a major airport
ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

  • 1 in 4 students in the United States uses IXL.com
  • Rosetta Stone provides an immersive learning experience for 25 languages
  • Wyzant is the nation's largest community of tutors, covering 300+ subjects
  • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
E-learning
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Presentation TrainingData-Driven Decision MakingCustomer SupportTask ManagementProject ImplementationPositive PsychologySpeech Fluency

Other Skills

  • Prioritization
  • Strategic Thinking
  • Problem Solving
  • Organizational Skills
  • Collaboration
  • Teamwork
  • Social Skills
Are you interested?

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