Administrator, Account Services Operations

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment
  
  
  

We’re looking for our next Administrator, Account Services Operations. Could It Be You?

The purpose of the Account Services Operations Administrator is to facilitate and support the new account opening process and manage client information within the account opening process.

The Account Services Operations Administrator will primarily be responsible for ensuring client accounts are correctly funneling through the different stages of the account opening life cycle, ensuring proper management of various incoming documentation and deposit information, while updating and maintaining accurate source systems data.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Review account documents for completion and accuracy while following regulatory and Questrade policies and procedures.
• Process client requests from a range of task queues.
• Pre-authorized deposit (PAD) validations
• Dividend reinvestment plan (DRIP) setups and updates
• Distribution of incoming faxes to the appropriate departments
• Validate and approve beneficiary designation requests
• Authorized trader maintenance.
• Communicate with other departments to ensure timely and efficient operations.
• Provide support for a variety of Questrade teams to support our clients requests.
• Other ad hoc duties as assigned
  
  
  

So are YOU our next Administrator, Account Services Operations? You are if you…

• Are a College or University graduate or equivalent (preferably in administration and/or finance area)
• Have 1+ years of relevant work experience preferred, ideally in the financial services industry
• Have excellent communication skills
• Have a positive attitude and strong client orientation
• Have strong organizational and multitasking capabilities
• Have a high level of attention to detail
• Have the ability to work independently in a fast paced environment
• Have curiosity to learn and understand why and how
• Have the ability to collaborate effectively as a team player
  
  
  

Additional Kudos If You…

• Have experience working in operations or account services department
• Have experience using Broadridge BPS (preferred)
• Have knowledge of G-Suite, especially Google Sheets (preferred)
  
  
  

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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