Job description

We are hiring Customer Support Specialist Outbound 🚀🔎

Your mission will be to reach out to customers, represent the company as our front-line, and drive conversations with our customer base to improve their experience with our product.

Successful candidates have the potential to be promoted to CSM (or other roles within Customer Success or Sales) within 6-9 months of strong performance.

What You’ll Do:

Achieve a daily target of 40+ outbound dials to connect with customers.
Establish meaningful connections with customers through calls, emails, and other communication channels.
Utilize Salesforce to track and manage customer interactions, ensuring consistent engagement and progress tracking.
Prepare customers for scheduled training sessions, providing them with the necessary information and context to maximize the training's value, while documenting the customer discovery for CS team members.

Who You Are:

You are hungry and determined to win. You have a clear, strong "why".
Strong organizational skills and attention to detail, ensuring accurate tracking and reporting of customer interactions.
You are coachable, a fast learner, and driven by self-improvement. Tenacious, self-motivated, and goal-oriented individual who thrives in a fast-paced environment with a proven ability to work independently and take ownership of tasks without constant supervision.
You are intelligent. You can have consultative conversations with business owners. You are a problem solver, adaptable, and articulate.
Excellent communication and interpersonal skills, with the ability to empathize with customers and understand their needs.

Required profile