Director, IT Programs

Description

WHY CHOOSE ECRI?

ECRI Is An Inspiring Place To Work. We Share a Common Mission To Help Healthcare Organizations Make Smart, Compassionate, And Ethical Decisions For Patients. Consider These Additional Benefits Of Joining The ECRI Team:

• Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
• On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
• Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
• Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
• Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.
  
  

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI Is Proud To Serve The Healthcare Industry, From Providers And Insurers To Government Agencies, And Medical Associations. Our Areas Of Focus Include:

• Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
• Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
• Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.
  
  

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

POSITION SUMMARY

The Director, IT Programs, will lead programs and projects, as well as strategic business transformations and continuous improvement across the Information Technology department. The Director will comply with and ensure best-practice program management, project management, and continuous improvement processes are used in alignment with Enterprise Project Management Office (EPMO). Operating at a strategic level in collaboration with ECRI’s Senior Leader Team (SLT), this highly visible and influential role will interface with multiple business lines and functions. As part of this, the Director will deploy and support Project Management Institute (PMI)-based project management tools across the IT department in such ways that show demonstrated benefits (ex: growth enablement, savings, efficiency gains, capacity increase, customer satisfaction). This position will make high-impact contributions that ensure IT actions support strategic priorities and enable the organization to expand its impact on improving healthcare worldwide. The Director is responsible for working with ECRI’s SLT and key business leaders to identify IT strategic priorities, work with key business leaders to execute prioritized objectives, and serve as a driving force in ensuring that all set priorities align with ECRI’s mission, vision, and strategic goals. The Director must be able to oversee and effectively manage multiple IT projects and the deployment of appropriate program management, project management, and continuous improvement tools. The role must be able to manage and drive change and take active leadership in timely decision-making. This is a significant role for ECRI’s Information Technology department with a strong opportunity to have impact in enabling growth, improving processes, delivering strategy, and enabling efficient growth.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

Partners with ECRI’s Senior Leadership Team (SLT) to establish IT program management approach to ensure strategic alignment through prioritization, resource capacity management, key result tracking and program management to achieve strategic plan goals and vision.

• Partners with the SLT and IT leadership to identify, develop, and deliver key project performance indicators (KPI’s), such as costs and ROI metrics, throughout the IT organization are aligned to organization objectives.
  
  

Collaborate with the EPMO to communicate a comprehensive IT portfolio roadmap, outlining projects, priorities, timelines, and resource allocation to ensure alignment with organizational goals and dependencies across strategic initiatives.

Develops, deploys and advocates program and project management expertise throughout the IT department via education and support of standardized, best-practice processes, and tools.

Improves program management and project management effectiveness through innovative approaches, modern analytics, and continuous process improvement including formalizing a common language for the IT department.

Serves as a change management leader within the IT department, supporting both the identification and application of new project management concepts and driving the spread of best practices organization-wide while breaking down barriers along the way.

Actively participates and engages others in decision-making, information sharing, and identifying opportunities for improvement, while encouraging others to do the same.

Works with functional teams to streamline processes that improve IT department objectives, with a specific focus on customer experience, efficiency, and growth-enablement.

Manage relationships with third-party vendors on relevant projects, ensuring they meet contractual obligations and deliver value.

Improves the decision-making model and problem-solving capabilities within high performance teams to increase the autonomy and pace of change.

Develop, manage and operate and monitor the approved department budget, as well as champion (with Business Lead) business case support and decision-making for CI-related improvements requiring investment. All while ensuring alignment with organizational goals.

Regularly track progress on all project plans and provide updates to executives in the form of a dashboard.

Monitor and report on monthly expense performance and prepare detailed financial forecasts with variance analysis.

Analyze actual performance trends against the project plans and make adjustments consistent with plan objectives.

Provide actionable insights for cost optimization.

Conduct audits to ensure compliance with internal controls and regulatory standards.

Additional Responsibilities:

Other duties, as assigned.

Accountability Metrics:

Develop a metric framework that can be applied to IT project management, ensuring that output and successes can be measured and communicated.

Compile defined metrics and submit monthly reports to Chief Technology Officer.

Coach others within the IT Department to manage the budget of each active project.

Qualifications

POSITION QUALIFICATIONS

Experience:

5-7 years of project management experience, preferably in the service delivery industry.

3-5 years leading others to develop and communicate the strategic vision and inspire and motivate.

Demonstrated business relationship building skills, as demonstrated by depth and breadth of experience.

Demonstrated experience serving in an influential role that interfaces with multiple business lines and functions.

Strong business/financial acumen and presentation skills, as demonstrated by depth and breadth of experience.

Stay updated on industry trends and emerging technologies to inform decisions.

Adept at project and change management.

Must have a sufficient technical background to understand the technologies and technical issues involved with the product, to be able to anticipate and identify critical technical obstacles, and to make accurate technology decisions.

Ability to perform under minimum direction, with high personal energy, and a positive approach to dealing with challenges and ambiguity.

Ability to deal with conflict positively.

Must have high level of interpersonal skills and be able to handle sensitive and confidential situations.

Position continually requires demonstrated poise, tact, and diplomacy.

Strong verbal and written communication skills with the proven ability to create collaborative and concise messaging

Demonstrated experience in negotiation capability amongst different stakeholder types.

High emotional IQ with the ability to build trust and effective working relationships at all levels that improve team performance and deliver results.

Strong social confidence and tenacity; polished & persuasive communicator and presenter, specifically to business leaders.

Knowledge of Agile and Waterfall program management in a product lifecycle framework.

An aptitude for directly managing large complex transformation programs with a strategic mindset including envisioning the future and translating the vision into tangible plans.

Proven leadership skills, both with direct management and matrix influence capabilities.

Experience in a program and/or project management role in a consultancy role is preferred.

Education:

Bachelor’s Degree required. Advanced degree preferred.

Computer Skills:

Project Management Tools: Jira, Smartsheet, Microsoft Project, Trello, Asana

Collaboration Tools: Microsoft 365, Confluence, Microsoft Teams, Slack, Zoom

Data Analysis & Reporting: SQL, Power BI, Tableau, Excel, etc.

Certifications And Licenses:

Project Management Professional (PMP) Certification is required.

POSITION COMPENSATION

The salary range for new employees in this position is $127,164.97 - $144,332.24, based on background, experience, and skills. In addition, new employees in this position are eligible for all of our benefit offerings, including, but not limited to, health and welfare benefits, 403(B) retirement savings, and paid time off (PTO).

PHYSICAL DEMANDS

This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.

ADA STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

EEO STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

Description

WHY CHOOSE ECRI?

ECRI Is An Inspiring Place To Work. We Share a Common Mission To Help Healthcare Organizations Make Smart, Compassionate, And Ethical Decisions For Patients. Consider These Additional Benefits Of Joining The ECRI Team:

• Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
• On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
• Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
• Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
• Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.
  
  

ECRI Is Proud To Serve The Healthcare Industry, From Providers And Insurers To Government Agencies, And Medical Associations. Our Areas Of Focus Include:

• Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
• Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
• Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.
  
  

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

Essential Functions:

Partners with ECRI’s Senior Leadership Team (SLT) to establish IT program management approach to ensure strategic alignment through prioritization, resource capacity management, key result tracking and program management to achieve strategic plan goals and vision.

Partners with the SLT and IT leadership to identify, develop, and deliver key project performance indicators (KPI’s), such as costs and ROI metrics, throughout the IT organization are aligned to organization objectives.

Collaborate with the EPMO to communicate a comprehensive IT portfolio roadmap, outlining projects, priorities, timelines, and resource allocation to ensure alignment with organizational goals and dependencies across strategic initiatives.

Develops, deploys and advocates program and project management expertise throughout the IT department via education and support of standardized, best-practice processes, and tools.

Improves program management and project management effectiveness through innovative approaches, modern analytics, and continuous process improvement including formalizing a common language for the IT department.

Serves as a change management leader within the IT department, supporting both the identification and application of new project management concepts and driving the spread of best practices organization-wide while breaking down barriers along the way.

Actively participates and engages others in decision-making, information sharing, and identifying opportunities for improvement, while encouraging others to do the same.

Works with functional teams to streamline processes that improve IT department objectives, with a specific focus on customer experience, efficiency, and growth-enablement.

Manage relationships with third-party vendors on relevant projects, ensuring they meet contractual obligations and deliver value.

Improves the decision-making model and problem-solving capabilities within high performance teams to increase the autonomy and pace of change.

Develop, manage and operate and monitor the approved department budget, as well as champion (with Business Lead) business case support and decision-making for CI-related improvements requiring investment. All while ensuring alignment with organizational goals.

Regularly track progress on all project plans and provide updates to executives in the form of a dashboard.

Monitor and report on monthly expense performance and prepare detailed financial forecasts with variance analysis.

Analyze actual performance trends against the project plans and make adjustments consistent with plan objectives.

Provide actionable insights for cost optimization.

Conduct audits to ensure compliance with internal controls and regulatory standards.

Accountability Metrics:

Develop a metric framework that can be applied to IT project management, ensuring that output and successes can be measured and communicated.

Compile defined metrics and submit monthly reports to Chief Technology Officer.

Coach others within the IT Department to manage the budget of each active project.

Qualifications

Experience:

5-7 years of project management experience, preferably in the service delivery industry.

3-5 years leading others to develop and communicate the strategic vision and inspire and motivate.

Demonstrated business relationship building skills, as demonstrated by depth and breadth of experience.

Demonstrated experience serving in an influential role that interfaces with multiple business lines and functions.

Strong business/financial acumen and presentation skills, as demonstrated by depth and breadth of experience.

Stay updated on industry trends and emerging technologies to inform decisions.

Adept at project and change management.

Must have a sufficient technical background to understand the technologies and technical issues involved with the product, to be able to anticipate and identify critical technical obstacles, and to make accurate technology decisions.

Ability to perform under minimum direction, with high personal energy, and a positive approach to dealing with challenges and ambiguity.

Ability to deal with conflict positively.

Must have high level of interpersonal skills and be able to handle sensitive and confidential situations.

Position continually requires demonstrated poise, tact, and diplomacy.

Strong verbal and written communication skills with the proven ability to create collaborative and concise messaging

Demonstrated experience in negotiation capability amongst different stakeholder types.

High emotional IQ with the ability to build trust and effective working relationships at all levels that improve team performance and deliver results.

Strong social confidence and tenacity; polished & persuasive communicator and presenter, specifically to business leaders.

Knowledge of Agile and Waterfall program management in a product lifecycle framework.

An aptitude for directly managing large complex transformation programs with a strategic mindset including envisioning the future and translating the vision into tangible plans.

Proven leadership skills, both with direct management and matrix influence capabilities.

Experience in a program and/or project management role in a consultancy role is preferred.

Education:

Computer Skills:

Project Management Tools: Jira, Smartsheet, Microsoft Project, Trello, Asana

Collaboration Tools: Microsoft 365, Confluence, Microsoft Teams, Slack, Zoom

Data Analysis & Reporting: SQL, Power BI, Tableau, Excel, etc.

Certifications And Licenses:

Project Management Professional (PMP) Certification is required.

POSITION COMPENSATION

The salary range for new employees in this position is $127,164.97 - $144,332.24, based on background, experience, and skills. In addition, new employees in this position are eligible for all of our benefit offerings, including, but not limited to, health and welfare benefits, 403(B) retirement savings, and paid time off (PTO).

ADA STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

EEO STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.