We are a proudly Canadian healthcare company, providing diversified healthcare services across the country. We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields. We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services. Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark. We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work. Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019. You belong here. Join our team!

Job description

Primary Responsibilities

Support service delivery as a central point of contact for the needs of out of network providers delivering work for PCVRS Participants.
Responding to user support emails and telephone inquiries
Providing excellent customer service in addressing questions or concerns related to the process
Onboarding of external users (out of network providers) onto the Lifemark IT system for the purpose of claims processing and report submission
Provide administrative support to external users as required

What You Bring

Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Excellent customer service skills and telephone etiquette
High degree of organizational skills and ability to prioritize and multi-task
Excellent communication (verbal/written) and interpersonal skills
Strong digital literacy including MS Office, MS Teams, SharePoint
Bilingualism in English and French
For this position it is required that the selected candidate for the role is security cleared

Required profile