Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Schedule: Monday – Friday, 8:00 AM – 5:00 PM Pacific (1-hour unpaid lunch from 12:00 PM – 1:00 PM)

Job Overview:

We are looking for a Bilingual Help Desk & Support Specialist to manage support inquiries, assist with cloud-based POS system configurations, and handle third-party service integrations. This role also involves performing basic website updates and working on various projects. The ideal candidate is tech-savvy, detail-oriented, and fluent in both English and Spanish.

Key Responsibilities:

Support Management: Handle incoming support calls, emails, and tickets (low volume).
Technical Assistance: Learn to build and update menus on cloud-based POS systems.
Third-Party Integrations: Configure and manage services like food delivery and reservation systems.
Website Updates: Assist with basic website design and content updates.
Project Support: Work on assigned projects and collaborate with internal teams.

Preferred Qualifications:

Bilingual (English & Spanish) is required.
Experience with Zoho Mail, Zoho CRM, Zoho Desk, Google Sheets, RingCentral, and Wix is a plus.
Strong problem-solving and troubleshooting skills.
Ability to learn and adapt to new technologies quickly.
Previous experience in a help desk, IT support, or customer service role is beneficial.

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20029_JOB

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