Sr. Program Manager

About the Role:
We are seeking a highly organized and results-driven Sr. Program Manager to join our CPQ (Configure, Price, Quote) SaaS product team. In this role, you will manage key aspects of program operations, including overseeing our Jira instance, running performance reports, coordinating ongoing meetings, and ensuring accountability across cross-functional teams. This position requires a mix of program management expertise, strong communication skills, and the ability to manage multiple initiatives simultaneously, all while driving alignment and accountability within the team.

Responsibilities:

• Jira Instance Management:
  • Oversee and manage the Jira instance used by the product management team, ensuring efficient tracking of projects, tasks, and progress.
  • Set up and configure Jira boards and workflows to align with team processes and ensure visibility across all stakeholders.
  • Provide guidance and training to team members on Jira best practices, usage, and reporting.
  • Continuously evaluate and optimize Jira processes for maximum efficiency and team productivity.
  • Provide best practices suggestions and guidance to improve R/D processes and efficiency
• Performance Reporting:
  • Generate and analyze regular performance reports to provide insights on key metrics, timelines, and resource allocation.
  • Work closely with the Product Leadership team to deliver data-driven reports that highlight program status, potential risks, and areas for improvement.
  • Create dashboards and reports to monitor team performance, project completion rates, indicate areas of potential optimization and identify trouble spots
  • Proactively recommend improvements based on report findings and data analysis.
• Ongoing Meeting and Activity Coordination:
  • Organize ongoing meetings, including stand-ups, sprint reviews, planning sessions, and stakeholder updates. Work with team leads to optimize cadence and schedule based on the practices teams are using
  • Ensure meetings are productive, focused on outcomes, and aligned with overall program goals.
  • Create and distribute agendas, track action items, and follow up on outstanding items to ensure nothing falls through the cracks.
  • Ensure timely and clear communication across teams during meetings to keep everyone aligned on priorities and goals.

 Monitor and drive Accountability:

• • Hold teams accountable for meeting deadlines and maintaining quality throughout the product development cycle.
  • Track and manage the progress of tasks and initiatives, ensuring transparency and follow-through.
  • Collaborate with stakeholders to ensure that cross-functional teams deliver on commitments and responsibilities.
  • Identify potential risks to the program and work with teams to mitigate delays or bottlenecks.
• Cross-Functional Collaboration:
  • Work closely with product, engineering, sales, and other departments to drive alignment and ensure timely delivery of product features and updates.
  • Foster a collaborative environment and ensure clear communication across all teams to maintain focus on program goals.
  • Serve as the central point of contact for program-related issues and escalate concerns when necessary.
• Process Improvement:
  • Continuously assess and improve program management processes to ensure efficiency and effectiveness.
  • Recommend and implement best practices for managing programs, tracking performance, and maintaining accountability.

Qualifications:

• 5+ years of experience in program management, preferably within a SaaS environment.
• Proven experience managing Jira instances, including board setup, workflows, and reporting.
• Strong analytical skills with the ability to generate meaningful performance reports and data-driven insights.
• Experience running and managing various types of meetings, including stand-ups, sprint reviews, and stakeholder sessions.
• Demonstrated ability to drive accountability and ensure team performance meets or exceeds expectations.
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.

Preferred Skills:

• Experience in the CPQ software space or with SaaS-based enterprise products.
• Familiarity with Agile methodologies and product development lifecycles.
• Knowledge of performance reporting tools and data visualization platforms (e.g., Tableau, Power BI).
• Knowledge of the Microsoft Dynamics Ecosystem
• Familiarity with how to use AI based tools and processes

Find Your Passion at Experlogix!

At Experlogix, we strive to create a culture of dedicated and engaged team members with a strong organizational commitment. We emphasize growth and place people in careers, not jobs, with opportunities to grow personally and professionally.  Our purpose is to fuel your passion through rewarding careers and opportunities! See why we were named a Top 10 Dynamics Marketplace solution by Microsoft and as one of the best software and service companies in the Silicon Slopes!

Our Company
Celebrating it’s 20th year anniversary, Experlogix is a global leader in Configure, Price, Quote (CPQ), eCommerce and Document Automation technology, specializing in fully integrated solutions for the Microsoft Dynamics, Salesforce, and SAP platforms. We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members worldwide.

Our Benefits
Medical, Dental, and Vision insurance

Company Stock/Equity Plan

Life Insurance

Short Term/Long Term Disability Insurance
HSA/FSA accounts
401(k) with company match
Teledoc virtual health
Health advocate Employee Assistance Program

Paid holidays and PTO. We encourage you to "use it and enjoy it!"

Flexibility with accountability