Sales Support Specialist II

Company

Cox Communications, Inc.

Sales Operations Group

Sales Support Specialist II

Individual ContributorHybrid - Ability to work remotely part of the week

No

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

YOU ARE A COMPASS. 

You keep those under your care top of mind and take on the world with a positive attitude. You truly listen to customers or clients and seek to validate, clarify, and identify with them. You don’t just solve problems, you take ownership of solutions. 

  

YOU ARE A PERFECTIONIST. 

The devil is in the details. The thoroughness and meticulous nature you put into your work sets you apart from the rest. You are the one others approach to see if they’re right. 

  

YOU ARE A GIVER. 

Your caring nature helps to mediate disputes and allows you to be flexible and receptive to new ideas. The high energy you bring never hides the unique, fearless risk taker underneath. 

  

Role Summary 

The Media Sales Services Specialist plays a critical role in the coordination, troubleshooting and processing of digital and linear advertising orders for our clients.  This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients and our Fulfillment and Operations teams.  A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem solving skills, and thrives in a fun, fast-paced, deadline and process driven environment.     

  

Location: This role requires that you reside within the Phoenix Metro area. This is a hybrid role, and the schedule is a mix of work-from-office/work-from-home.

Primary Responsibilities and Essential Functions 

• Reviewing incoming orders and collaborating with Sales to maximize open inventory and rate pricing strategies. 

• Accurately submitting all advertising orders, navigating between a variety of different fulfillment processes and systems. 

• Ensuring creative files and instructions for campaigns are submitted, approved and corrected if necessary. 

• Investigating pre-empted spots, submitting makegood solutions and ensuring that makegoods are processed. 

• Responding to customers’ questions and requests, and solving schedule-related problems. 

• Monitoring key business reports and taking action to engage client and sales consultants in modifications, changes, and/or client notifications needed.. 

• Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions. 

• Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research and rate card information. 

• Attending job-related training, with expectation of ongoing development of skillsets and evolution of responsibilities. 

• Internal customers are primarily the Sales team but other departments locally and remotely as well.

• Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. 

• The role has frequent contact with external customers by email or phone.   Assigns work to others with no formal organizational authority.  

  

Qualifications: 

Minimum 

• High School Diploma/GED and 3 years’ experience in a related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field 

• Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, Power Point 

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Capable of making quick, informed decisions to address immediate needs.

• Continuously seeks opportunities to improve processes and enhance efficiency.

• Self-motivated and able to work independently with minimal supervision

• Strong organizational skills with a keen eye for detail.

• Ability to follow complex instructions and maintain high standards of quality.
  Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, in order to work effectively with teams throughout organization. 

  

Preferred 

• 2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) 

• AS/AA or Technical Certification or Bachelor’s degree in related discipline strongly desired 

• Previous experience in a Media Advertising environment 

• Experience in telecommunications/advertising/digital marketing industry desired 

• IAB Digital Media Sales Certification (IAB DMSC).  Google AdWords Certification. Google Analytics experience a plus. 

• Experience as a media buyer or planner, doing advertising agency work, working in a client-side marketing, digital advertising or public relations role, or some combination of these 

• Campaign management expertise and multi-screen and campaign optimization preferred. Experience with digital advertising solutions focused on fulfillment tactics. 

• PMP Certification or experience with project management 

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.