Administrative Support Associate at Officium (BPO) UK Ltd

Key Responsibilities:

• Perform general administrative tasks, including data entry, filing, and document management.

• Provide support for mortgage-related operations, such as reviewing, organizing, and processing loan documents.

• Liaise with clients, and internal team to ensure timely and accurate communication.

• Maintain and update records, spreadsheets, and databases to ensure accuracy and compliance.

• Assist in scheduling appointments, managing calendars, and coordinating meetings.

• Respond to emails, phone calls, and inquiries promptly and professionally.

• Support the preparation of reports, presentations, and other business documentation.

• Contribute to the continuous improvement of administrative processes and workflows.
  
  Qualifications and Skills:
   
  
  • 1 to 2 years of experience in an administrative support role (mortgage industry experience preferred). 
    
  • Strong organizational skills and attention to detail.
    
  • Excellent verbal and written communication skills.
    
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
    
  • Ability to manage multiple tasks and prioritize effectively.
    
  • Familiarity with mortgage processes, terminology, and documentation (desirable).
    
  • Strong problem-solving skills and the ability to work independently.
    
  • A professional demeanor and a customer-focused approach.
    
  • Has a positive, enthusiastic attitude and a leader material with a dedication to exceeding CEO expectations.
    
  • Flexibility to work during UK working hours (3:00PM - 12:00AM PH Time). May change during DST to (4:00PM – 1:00AM PH Time)
    
  • With own laptop, plus internet connection of at least 25 Mbps