Assistant Product Support Manager

About Inspiren 

Inspiren was created to help operators forge thriving senior living communities.

We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization, while providing an extra layer of oversight, as an extension of your care team.

We know that balancing operations takes time and effort, not to mention careful coordination of many parts – that’s why we offer seamless solutions to guide stronger care decisions. Because while you can’t control any specific event, we believe that data can power communities to live and work better.

Keeping your residents healthy and your staff productive is easy with Inspiren.

Smarter care, on every wall. One room at a time.

About the Role

We’re seeking an individual experienced in product or customer support and team leadership to help oversee our support and data labeling services. You will be key in scaling teams, building and iterating on processes, and ensuring customer satisfaction.

What You’ll Do

Assist in managing the Product Support team and provide training to ensure high-quality customer support.Oversee the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards.Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team.Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues.Drive necessary process improvements within the data labeling and ticketing workflows.

About you: 

• 2+ years of experience in a product support, customer support, or similar role.
• Prior experience with Zendesk or other ticketing systems is required.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Experience in team management, coaching, or mentoring.
• Strong organizational and time-management skills, with the ability to handle multiple priorities.
• Excellent communication skills, both written and verbal.
• Experience with data labeling operations or similar workflow management is a plus.

Details 

• The annual salary for this role is $80,000-$100,000 + equity + benefits (including medical, dental, and vision) 
• Flexible PTO
• Location: Remote, US
• Join our team and make a meaningful impact on patient care by enabling healthcare organizations to adopt and leverage AUGi to its full potential. Apply today to become a part of our customer success team!
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.