Patient Contact Centre Coordinator

Why Oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self. By blending behavioural change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland and Germany. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.

Job Overview:

As a Patient Contact Centre Coordinator, you will be the first point of contact for patients seeking assistance. Your primary responsibility will be to engage with patients, provide them with accurate information, and resolve inquiries related to their care. You will work closely with various departments to ensure smooth patient experiences, address concerns efficiently, and escalate complex issues when necessary. This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Serve as the initial contact for patients, answering calls and addressing inquiries professionally.

• Provide clear and accurate information regarding services, appointments, billing, and other patient concerns.

• Manage patient requests and troubleshoot problems effectively, escalating issues as needed.

• Maintain patient records and ensure all communication is documented in the system.

• Assist in coordinating appointments, scheduling, and follow-up communications.

• Foster positive relationships with patients to ensure a high level of satisfaction.

• Collaborate with internal teams to resolve patient concerns promptly and efficiently.

• Ensure compliance with privacy and confidentiality standards.

Qualifications:

• Minimum of 2 years of experience in a call centre or customer service environment.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and the ability to remain calm under pressure.

• Passion for patient care and a commitment to delivering exceptional service.

• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

• Basic knowledge of healthcare systems or medical terminology is a plus.

Ideal Candidate:

The ideal candidate will be a compassionate and communicative individual who thrives in a high-energy environment. You will be able to handle sensitive patient matters with professionalism and empathy, contributing to an overall positive experience for every patient.