Account Specialist (Remote)

Your Opportunity

The Account Specialist acts as Telgian's front line communication for time sensitive scheduling and dispatching of service orders. We provide our clients a single-source solution for all of their fire protection and life safety needs. Our client base include stop retail chains, commercial building owners, healthcare companies, restaurants and food service, hospitality and insurance companies.

Essential Functions

• Works in the customer email box which is the main thoroughfare of communication for the customer.
• Provides timely responses to customer inquiries by both email and third-party system communication.
• Maintains service order database.
• Monitor service orders and customer third party systems ensuring on time completion and updates.
• Completes as needed administrative tasks.
• Acts as Telgian's front line communication for time sensitive scheduling and dispatching of service orders.
• Committed to communication of details involving the creation and delivery of on time service orders and receipt of contractor paperwork.
• Inbound and Outbound calls.
• Works directly with the contractors and customers in a cross functional team environment.
• Continuous follow up on resolution resulting in exceeding customer expectations.
• Receipt of customer service requests and creation of service orders for dispatch.
• Customer and Supplier facing role in a high-volume environment.
• Ensures the service order has been effectively dispatched and accepted by, the most qualified vendor and confirms work will be completed on, or before, the designated Anticipated Completion Date (ACD).

Your compensation and benefits

At Telgian, we are proud to offer a unique, professional work environment where we consider all our associates to be part of our family. We provide a competitive salary, competitive comprehensive benefits package, and a place to advance your career. More importantly as a values driven organization, at Telgian you will be treated with dignity while having fun in your work! At Telgian, we are looking for high performance employees to drive Telgian's mission to save lives and property in partnership with our customers.

About our company

Headquartered in Phoenix AZ, Telgian Corporation is an industry leading provider of comprehensive fire, security, and life safety solutions to clients throughout the U.S., Canada and Mexico. With a comprehensive range of services including engineering, consulting, design, and inspections, Telgian provides its clients a single-source solution for all of their fire protection, security and life safety needs. Our client base includes top retail chains, commercial building owners, healthcare companies, restaurants and food service, hospitality and insurance companies. Telgian is an Equal Opportunity Employer.

Your Qualifications

• Exceptional Customer Service experience
• Sales Order processing
• Fire Protection knowledge preferred
• Ability to communicate effectively cross-functionally
• High School Diploma or GED required; Bachelor degree a plus.