Spanish Bilingual Receptionist (ZR_19930_JOB)

This is a remote position.

Paid Hours per Week: 40 Hours

Schedule: Monday to Friday, 9:00 AM to 6:00 PM California - PST | Tuesday to Saturday, 1:00 AM to 10:00 AM Manila Time

We’re seeking a bilingual (Spanish-English) Virtual Receptionist to join our client’s property management team. In this role, you will act as the first point of contact for prospective tenants, current residents, property owners, and vendors, managing incoming communications and delivering outstanding customer service. This position offers an exciting opportunity to work with modern property management software while handling diverse responsibilities in a fast-paced, professional environment. You will play a vital role in ensuring smooth operations and maintaining high-quality service for all stakeholders.

Responsibilities

• Manage incoming calls professionally, routing them to the appropriate team members and providing accurate information about property vacancies.
  
• Guide tenants through portal setup processes and explain the resident benefits program.
  
• Process and maintain essential documentation, including tenant, owner, and vendor insurance records.
  
• Handle pet screening documentation and ensure records are up-to-date.
  
• Coordinate with collection agencies to submit necessary paperwork.
  
• Draft and send professional communications to tenants, owners, and vendors.
  
• Answer general inquiries while delivering exceptional customer service.
  
• Maintain organized digital records and documentation.
  
• Support team members with various administrative tasks as needed.
  

• Fluent in both English and Spanish (written and verbal).
  
• Proficient in property management software systems.
  
• Strong written and verbal communication skills.
  
• Excellent organizational abilities and attention to detail.
  
• Experience in maintaining digital records and documentation.
  

Preferred Qualifications

• Exceptional customer service and interpersonal skills.
  
• Demonstrated problem-solving abilities.
  
• Self-motivated with excellent time management skills.
  
• Previous experience in property management or customer service.
  
• Ability to work independently while maintaining high-quality standards.
  

Independent Contractor Perks

• Permanent work-from-home setup.
  
• Immediate hiring.
  
• Steady freelance opportunity.