Location: Latin America (Remote)
Description:
We are looking for a Salesforce Administrator to collaborate with a US-based client!
As a Salesforce Administrator, you will steer the development of our Salesforce instance by managing critical processes, including Salesforce architecture, system integration with third-party platforms, data governance, and automation. You will help bridge the gap between our sales and marketing processes and our systems. In addition, you will help set the culture, rituals, and processes that underpin a high-functioning team and the organization more broadly.
As a Salesforce Administrator, you will work on:
System Administration and User Enablement
Manage user roles, profiles, permissions, and security settings in Salesforce to ensure data integrity and user access control.
Monitor and maintain data quality and integrity, including importing, exporting, updating records, and implementing duplication rules and automation to reduce errors.
Configuration and maintenance of 3rd party applications and Salesforce plugins (e.g., Gong, HubSpot, Mulesoft, etc).
Create and maintain documentation related to system configuration, processes, and training materials for end users.
Provide ongoing support and training to Salesforce users, troubleshooting issues and implementing enhancements as needed.
Design and build reports and dashboards to provide insights into business performance and identify areas for improvement.
Stay current with Salesforce updates, new features, and best practices to recommend and implement improvements to our Salesforce instance.
New Feature and Process Development
Collaborate with stakeholders from various departments to gather and understand business requirements related to Salesforce functionality.
Work closely with cross-functional teams, including Business Development, Marketing, Risk Engineering, and Product, on complex customization and integration projects.
Customize Salesforce using native tools like Flows, Screen Flows, Email Templates and Alerts, and Lightning App Builder to meet business needs and improve user experience.
Create and maintain custom objects, fields, formulas, validation rules, workflows, and approval processes.
Qualifications:
4+ years of experience as a Salesforce Administrator, with expertise in Sales Cloud and Service Cloud configurations.
Proven ability to gather and analyze business requirements from stakeholders, write user stories, create test scripts, and document processes.
Strong understanding of Salesforce data model, security model, and customization capabilities.
Demonstrated experience building and maintaining Salesforce orgs, scaling from small setups (<20 users) to mature implementations (>100 users).
Extensive experience designing and building custom workflow automations, screen flows, and custom pages using Salesforce native tools to enhance user experience.
Exceptional communication skills, with the ability to collaborate effectively with stakeholders at all organizational levels.
Strong analytical and problem-solving skills, with meticulous attention to detail and accuracy in work.
Proven ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
Salesforce Certifications: Advanced Administrator, Platform App Builder, Business Analyst.
Preferred Education: Bachelors degree in Computer Science, Information Technology, Business, or equivalent experience.
Why Join Us?
If you are interested in applying for this position and meet the specified requirements, please let us know. We look forward to the possibility of working with you.
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