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Program Manager - Call Center - Product & Portfolio Delivery

Remote: 
Full Remote
Salary: 
115 - 154K yearly
Experience: 
Senior (5-10 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

Bachelor's degree, 5+ years in program/project management, 2+ years with Call Centers and applications, Strong leadership and organizational skills.

Key responsabilities:

  • Oversee strategic programs involving multiple workstreams
  • Lead cross-functional teams and ensure program success

Quantix, Inc. logo
Quantix, Inc. https://www.quantixinc.com
51 - 200 Employees
About Quantix, Inc.
Quantix is an IT workforce management services provider that prioritizes people and purpose for growth. Pioneering the road map for changing the culture in the IT services industry. Quantix believes in unleashing the power of human potential, embracing diversity, and helping people and organizations thrive in reshaping our economy and the world. Quantix is on a mission to set a new standard for business to create a more inclusive reality for individuals and teams by supporting organizations that create the type of workplace where people feel motivated to contribute in a way that fuels bottom-line growth. Since 2002 we've been providing contract, contract-to-hire and direct hire services to a wide range of clients. We provide individual consultants, project management, project teams and executive management placements.
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Job description

Title:  Program Manager position - Call Center/CCaaS/Cloud
Location:  Remote (but Long Island/near Westbury NY preferred)
Type:  Contract
Duration:  12 months
Time Zone:  EST
Laptop:  Provided
Rate: $60-80/hr
 
Job Description:  The ideal candidate is an experienced program manager with experience implementing cloud based Call Center applications.  This program manager should have 4+ years of working with 3rd party vendors and can effectively oversee strategic programs or projects that involve multiple workstreams/departments. They are skilled in managing initiatives from start to finish, leading cross-functional teams and ensuring ongoing program success. They are adept at guiding stakeholders through important decisions, coordinating activities, and driving process improvements. Furthermore, they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies that optimize ROI, customer satisfaction, and overall organizational performance.
 
Skills and Qualifications:
  • Bachelor’s degree.
  • 5+ years of program/project management experience with a focus vendor integration and SaaS implementations
  • 2+ years of experience with Call Centers and Call Center applications
  • Strong leadership, time management, facilitation, and organizational skills
  • Strong working knowledge of change management principles
Desired Skills:
  • Stakeholder management skills in large complex project/program with Internal and external teams
  • Genesys Cloud Call Center experience highly preferred
  • Located on Long Island/near Westbury NY
 
 

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Center ExperienceIntegration PlatformsChange ManagementMeeting FacilitationStakeholder CommunicationsGenesys

Other Skills

  • Program Management
  • Leadership
  • Time Management
  • Organizational Skills
Are you interested?

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