Senior UX Copywriter

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

As Senior UX Copywriter, you take the lead in shaping and implementing effective content plans across our seller experiences, working closely with design, product, research, and analytics to bring our brand to life, drive user engagement and retention, and deliver a delightful customer experience.

This is a full-time position reporting to the Senior Manager of UX Content. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• The UX Content team works in close collaboration with Product, Engineering, and Marketing teams to shape compelling product experiences for Etsy buyers and sellers. We are a subset of Brand Content at Etsy, the cross-disciplinary writing team that develops content for the entire customer journey and the full marketing funnel. 

What does the day-to-day look like?

• Plan, write, edit, test, and improve UX copy across a range of product experiences, including onboarding flows, in-product education, featuring naming, navigational elements, and all core components of the user experience.

• Infuse our brand voice across touchpoints, aligning product language with our brand positioning and tone of voice guidelines—strategically develop copy that informs, motivates, and delights customers.  

• Help strategize, implement, and maintain a consistent UX content strategy throughout product experiences, deeply understanding how customers interact with Etsy, using data to inform decisions, and building alignment between UX and marketing content.

• Work closely with data analysts and researchers to conduct qualitative and quantitative research, including in-person research and A/B testing, to create human, encouraging, and forward-thinking copy that drives product adoption and builds brand loyalty.

• Leverage research and metrics to inform and validate content decisions.

• Participate in discoveries, design critiques, workshops and core cross-functional meetings, influencing the product development process and building feedback into your content approach. 

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local laws.

Qualities that will help you thrive in this role are:

• 4+ years of experience in UX copywriting. Additional background in creative copywriting, editorial, or marketing is a plus. 

• Proven experience collaborating successfully with product managers, product designers, product marketing managers, researchers, and data analysts to build exceptional product experiences.

• Facility for breaking down complex concepts into clear, accessible language, and  leaning into moments of delight when appropriate.  

• Excellent communication skills, both verbal and written.

• Experience carving out a leadership role on large cross-functional projects. 

• Excellent problem solving and critical thinking skills; experience using data to inform copy decisions.

• Proficiency in Figma. 

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.