Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

Job Description

What’s a normal working day like? You will:

Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
Guide our customers to make the right order decisions and clarify status on orders
NOT do outbound. We only work with inbound services.
We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Who are you?

You native English speaking and Portuguese/Spanish B2
You enjoy being a skilful communicator with people and teams - both spoken and written
You are a trusted team player and want customers to be satisfied.
Someone with experience in customer service and/or sales is a plus.
You live in Portugal and look to stay long-term.

What do we offer?

Competitive salaries based on your professional experience
Annual vacation of 25 working days and 1 additional day off on your birthday
Meals Allowance
Healthcare Insurance
Mental Wellbeing Program- providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
AUTODOC Corporate Discount
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work
Fast growing international company with stable employment