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Customer Support Manager - Dehradun

Remote:

Full Remote

Contract:

Full time

Work from:

Canada

Offer summary

Qualifications:

Experience in customer service management, Graduate degree or Digital Marketing Diploma, Proficiency in English, Knowledge of customer service tools.

Key responsabilities:

Enhance customer experience and engagement
Manage consumer complaints to completion
Maintain records of customer interactions
Implement strategies to meet department goals

FoodMe Global / Dine Palace SME https://www.foodme.mobi/

51 - 200 Employees

See all jobs

Job description

This is a remote position.

Dinepalace.com is a leading provider of online ordering software and digital marketing solutions for restaurants in Canada. We specialize in helping restaurants enhance their online presence, streamline operations, and boost customer engagement. Join our team and be part of a dynamic company that is revolutionizing the food industry with cutting-edge technology!

We are looking for a Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

-Enhance the customer experience, engage customers, and support organic growth

-Take responsibility for consumer complaints and see them through to completion

-Establish a clear mission and implement techniques geared towards achieving it.

-Maintain thorough records and record your interactions with customers.

-Keep abreast of market developments and employ best practices as necessary.

-Utilise assets and manage resources to meet both qualitative and quantitative goals.

-Keep a clean workflow in accordance with priorities.