Principal Business Operations Advisor

Job Description

What You'll Do

Business and Strategic Planning

• Build and facilitate repeatable and company-focused strategic planning processes that include confirmation of continued relevance, value tracking relative to goals, progress evaluation and communication to affected stakeholders.

• Lead the creation of the organization’s strategic plan, focused business and long-term growth plan objectives and enterprise goals.

• Lead the coordination, planning and facilitation of various divisional and organization-wide events (i.e. All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based.

• Manage the overall workforce plan and staffing models, taking into account multiple and interrelated initiatives to either increase or decrease headcount, each with their own set of success criteria/outcomes, budget, and duration. 

• Produce relevant business plans and analysis under guidance from Vice President for special projects and other duties as assigned.

• Facilitate the creation and adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department. 

• Provide input and recommended strategy for leadership’s public speaking engagements and/or industry Board or committee meetings.

• Facilitate change management work to support business and process improvements and overall departmental/divisional effectiveness.

Project/Initiative Management

• Lead and coordinate work for special projects or initiatives for the division as assigned.  Possible duties could include:

  • Evaluation of potential opportunities and recommendations to reduce costs/improve efficiencies, drive strategic investments, and/or any opportunities to achieve long-term sustainability.

  • Review and evaluation of best or next practice opportunities for potential adoption

  • Develop recommendations based on important industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization.

  • Serve as lead on engagements with external entities (i.e. consultants) and coordinate data gathering and research efforts based on the direction of leadership.

• Manage tracking of initiatives/projects for the division and independently create presentations of initiative/project progress for varied audiences, which may include ELT and Senior Leadership.

Data Analysis/Reporting

• Lead the consolidation and standardization of data analysis and reporting for relevant business operations.

• Provide analysis and insights for proposed strategic initiatives by leveraging unique perspective on the end-to-end operations of the segment and/or division.

• Coordinate divisional budget analysis, provide input into and monitor budget forecasts and review progress against administrative cost reduction goals

• Track and evaluate goal progress, including data collection and analysis of key performance metrics (KPIs).

What You Need

• Bachelor's degree or advanced degree (where required)

• 8+ years of experience in related field.

• In lieu of degree, 10+ years of experience in related field.

What We're Looking For

• Strategic Consulting and/or strategic framework experience, preferably in healthcare.

• Proven experience working cross-functionally within a large organization

• Experience in change management and process improvement.

• A strong executive presence.

• Ability to effectively communicate complex ideas and present data-driven insights to various stakeholders, including senior leadership and external partners.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.