Director, Business Solutions- Claims

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Job Summary

The Claims Project Management Office provides support for approved claims initiatives, ensures effective standard project delivery, adherence to standard frameworks at the initiative level and application of structured project management discipline. 

The position of Director, Business Solutions Claims will be responsible for managing small, medium, and large size complex strategic cross-functional projects within Claims with limited oversight and direction. This role will facilitate achievement of Arch Claims strategic goals through end-to-end management of projects, and the overall portfolio. 

Responsibilities

• Manage Claims related projects end-to-end (business and technology oriented), working with business subject matter experts.

• Collaborate with claims leadership and operations teams to implement standardized processes, utilizing digital tools and workflow automation.

• Provide teams, including senior leaders, with regular communications regarding project status, outstanding risks, issues, any necessary change controls, and next steps.

• Identify project risks in advance of them pushing projects off-track and come up with risk mitigation strategies.

• Ensure that project outcomes are in line with Arch’s longer term strategic goals.

• Effective business stakeholder management and business partnership

• Assist in tracking Project Metrics including cost benefit and resource for projects managed within the Clarity strategic portfolio management application.

Education and Experience

• 10+ years combination of experience with project management and managing in claims is required.

• Commercial property & casualty and/or Specialty insurance experience preferred.

• Experience in project management process, risk/change management, escalation procedures/methodologies, and tools/technologies in a project and portfolio context.

• Experience in leading and facilitating small/medium/large scale projects in a matrix environment; ability to assess critical path, identify and manage dependencies and draw conclusions and make recommendations with minimal coaching.

• Project Management certification a plus

• Effective communication skills – ability to articulate the situation/issue in a simple and clear way (written, verbal, presentation).

• Strong business acumen - knowledge of how business is run and experience in applying it in business situations.

• Problem-solver with the ability to identify and deliver solutions on issues.

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