. Freshers/12th Pass Work from Home BPO Jobs

Job Description: Freshers/12th Pass Work from Home BPO Jobs

Are you looking for an exciting work-from-home opportunity in the Business Process Outsourcing (BPO) sector? We are hiring freshers or candidates who have completed their 12th grade for various BPO positions that offer flexibility, excellent growth prospects, and the comfort of working from home.

Position: Work from Home BPO Executive
Location: Remote
Employment Type: Full-Time/Part-Time
Qualification: 12th Pass or Fresher Graduate
Experience: Fresher (Experience in BPO is a plus but not mandatory)
Salary: Competitive (Based on experience and performance)
Shifts: Day shifts / Night shifts available

Job Responsibilities:

As a Work from Home BPO Executive, your key responsibilities will include:

1. Customer Service Support:
   • Handle inbound/outbound calls or chat/email queries from customers and clients, providing effective solutions and addressing concerns.
   • Ensure that customer issues are resolved in a timely and professional manner.
   • Maintain high standards of customer service, with a focus on improving customer satisfaction.
2. Product/Service Knowledge:
   • Gain in-depth knowledge about the products or services offered by the company to assist customers with accurate and relevant information.
   • Promote company offerings and provide upsell or cross-sell recommendations where applicable.
3. Data Entry & Documentation:
   • Accurately update customer information and track interactions in the companys system or CRM software.
   • Record all interactions clearly and provide feedback where necessary.
4. Follow-Up:
   • Ensure follow-up actions are carried out efficiently, ensuring that customers are satisfied with the resolution process.
   • Address escalations and ensure issues are resolved in a satisfactory manner.
5. Team Collaboration & Reporting:
   • Work closely with team members and supervisors to meet performance targets and KPIs.
   • Participate in training sessions to enhance your skills and knowledge of industry best practices.
6. Problem-Solving:
   • Identify recurring problems faced by customers and suggest improvements in processes or service offerings to resolve them.
   • Provide feedback to management about customer concerns or challenges.

Skills & Requirements:

• Education: A minimum of 12th grade completion or equivalent is required. Candidates who have completed their graduation can also apply.
• Communication Skills: Excellent verbal and written communication skills in English (or the language specific to the role) are essential. Fluency in other languages will be a plus.
• Technical Proficiency: Familiarity with basic computer operations, internet browsing, and MS Office applications is a must.
• Customer Orientation: Must be patient, empathetic, and able to handle customer concerns professionally.
• Self-Discipline & Time Management: Ability to work independently in a home environment and manage time effectively.
• Adaptability: Ability to adapt to different shifts, work schedules, and dynamic customer demands.
• Availability: Must have a stable internet connection and a quiet work environment to ensure seamless communication during work hours.

Benefits:

• Work from Home Flexibility: Enjoy the convenience of working from your home, saving commuting time and costs.
• Growth Opportunities: Ample opportunities for career growth and promotions based on performance.
• Training & Development: On-the-job training and development programs to enhance your skills.
• Performance-Based Incentives: Earn additional income through performance-based incentives and bonuses.
• Flexible Shifts: Day and night shift options to fit your schedule and personal preferences.

Why Choose Us:

• Join a rapidly growing BPO company with a friendly and supportive work culture.
• Enjoy a professional yet flexible work environment that fosters individual growth and team collaboration.
• Be part of a dynamic team dedicated to delivering top-notch customer service