Job description

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a part-time (0.75) position working M-F between the hours of 8:00 am - 4:00 pm and supporting our Wyoming, Vadnais Heights, and Brooklyn Park locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

Prepare, stock, and clean exam room
Room patients, obtain medical history and prepare for exam
Maintain an efficient, organized clinical flow
Assist with documentation of patient data into electronic health records system
Prep for injections, change dressings, apply durable medical equipment, , and remove sutures/staples under provider direction
Application and removal of casts and splints
Ensure coding requirements are followed during entry of patient information
Provide patient educational materials
Assist with collection and processing of specimens
Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
Assist Providers in procedure room with injections and minor procedures
Assist with medical supply inventory and ordering
Screen patient calls and respond to patient in a timely manner. Document all phone messages in the patient’s electronic chart
Provide communication and liaison between providers and patients
Schedule patient appointments, surgeries, and diagnostic tests.
Obtains referral and/or authorization requirements per insurance guidelines.
Provide follow up to patient inquiries, contacting provider as necessary
Process mail and correspondence
Coordinate the transmission and acquisition of patient records
Maintain Physician schedule, communicating changes appropriately
Additional functions may include:
- Prep for clinics - gather and verify pertinent patient information; compile patient medical data.
- Build Physician schedule and maintain scheduling template
- Transcription or medical scribing
- Assist physician with legal practice, etc.
- Assist in office with faxing/mail/forms for PCC team members working remotely
- Coordinate and complete patient paperwork/forms
- Manage tasks in the EMR by appropriately routing and completing them in a timely manner
- Coordinate on-call consults, rounding, follow-up, etc.
Able to support multiple specialties
Any and all other duties as assigned

Education and Experience Requirements:

High School diploma/GED or equivalent required
Certified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or Certified Nursing Assistant (CNA); or equivalent experience preferred
Understanding of medical terminology, anatomy, and physiology strongly preferred
Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred
Administrative or medical office experience preferred
Transcription experience required, where applicable
Customer service experience

Benefits & Compensation:

Actual starting pay will vary based on education, skills, and experience.
A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

Complete the Certified Provider Order Entry (CPOE) upon hire if necessary
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic/office/surgery center setting

Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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