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Support Analyst

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Work from:

Colombia

Offer summary

Qualifications:

High school degree, B2 level or higher in English, Excellent written and verbal skills in English and Spanish, Basic knowledge of Excel.

Key responsabilities:

Provide technical support to users through emails and chats
Anticipate user requirements and identify potential issues

Slang E-learning Scaleup https://slangapp.com/

51 - 200 Employees

See all jobs

Job description

We’re looking for talented individuals interested in joining a growing global company. At Slang, you’ll be part of a global, well-funded startup spun out of MIT. We’re building a world-class team to revolutionize language learning with cutting-edge technology and delightful design.

What we’re working on at Slang

Slang started at MIT as a research project on using AI and NLP to make learning a new language as efficient as possible. Our technology powers a highly adaptive e-learning platform that offers an unprecedented variety of specialized English courses and proficiency tests for career development in over one hundred fields like Sales, Finance, Logistics, Medicine, and Law. With just a small team, we’ve already created the largest professional English offering in the world.

Learn more about our unique approach at slangapp.com.

What this role is about

In this role you will be involved in different projects regarding Product, helping Slang develop strategically. You will be able to problem-solve and independently come up with solutions for support requests and respond to messages coming from clients from different countries. You will also participate in developing and evolving a support system that identifies the most common issues, making it easy to see and understand what types of problems are the most common and identify the best way to prevent them.

We’re seeking a curious and problem-solving minded person that will help our users and internal collaborators with technical support

Education, knowledge, and skills required

High school degree

high-intermediate English level: B2 level or higher.

Excellent written and verbal skills in English and Spanish

Creative thinker and problem solver with the ability to troubleshoot issues quickly and effectively

Excellent discipline and focus, especially in autonomous environments. We’re a small team, and we’re moving quickly!

Strong attention to detail.

Basic knowledge of Excel.

What we expect you to do

Provide technical support to users through emails and chats

Receive, check, and report bugs and technical issues reported by collaborators or users

Anticipate user requirements, identify potential issues, and work with other teams to resolve them

Interested?

We'd love to hear from you — apply below!

Slang is an equal-opportunity employer. We celebrate diversity and are committed to our inclusive and healthy environment.

For further information related to Slang, check out recent pieces profiling us in Bloomberg, LABS, and Forbes; the portfolios of our investors, Social Capital, an investor in companies like Slack and Intercom; DILA Capital, Alive Ventures, Salesforce Ventures, and Roble Ventures; our Crunchbase profile; and the profiles of our founders, Diego and Kamran. We're also winners of LearnLaunch and the GESAwards worldwide, and we were named a World Economic Forum Technology Pioneer in 2022. These are huge achievements of which we're very proud of.