Implementation Project Manager

About ThriveCart:

ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.

We integrate with everything you use and have a simple, clean UI with numerous features that allow customers to build income from existing traffic and we are the highest-converting cart for online businesses. Our business is growing, profitable, and backed by LTV SaaS Growth Funds, and we are looking to expand our footprint amongst online businesses.

Location (Remote) :

South America

Job Overview:

As an Implementation Project Manager, you will be responsible for working closely with customers to understand their business needs and guide them through optimizing their configuration of our product. Your role will involve gathering requirements, providing best-practice recommendations, and ensuring customers achieve the best results from their ThriveCart accounts. You will then work closely with the Implementation Specialists to execute the configurations and ensure a smooth implementation process.

What Your Work Will Entail:

• Customer Interaction: Meet with customers to gather detailed business requirements and understand their goals for product configuration.
• Solution Recommendation: Provide expert recommendations on how to best configure the ThriveCart product to meet customer objectives, ensuring optimal results.
• Project Management: Oversee the implementation process, including coordinating with Implementation Specialists and ensuring timelines and requirements are met.
• Documentation: Maintain clear documentation of customer requirements, recommendations, and configurations for reference and project tracking.
• Troubleshooting: Address any issues that arise during the implementation process and collaborate with the team to resolve them efficiently.
• Continuous Improvement: Contribute to improving internal processes and share feedback on product features to enhance the customer experience.

What You Bring To This Role:

• Proven experience in project management, preferably in a SaaS or e-commerce environment.
• Strong understanding of customer needs and product optimization strategies.
• Excellent communication and interpersonal skills, with the ability to engage and influence customers effectively.
• Experience in cross-functional collaboration and managing implementation projects.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and handle multiple projects simultaneously.

Learn More About ThriveCart:

Our Values are:

Commit to Excellence
Find a Way
Help Each Other
Keep Growing
Data First

Our team and product are growing rapidly- we achieved YoY growth of 64% from 2022-2023, and we’re just getting started. We believe in open communication, clear goal setting, and that people do best when they have a growth mindset and want to get things done. Our team comes from diverse backgrounds and companies like Shopify, Salesforce, and BigCommerce, and we are running like an independent SaaS company within a PE fund.