IT Coordinator

Are you ready to make a real impact? Join Nous Group, a leading international management consultancy recognised for our innovative solutions and exceptional workplace culture. 

Nous IT uses some of the latest cloud technologies to support our business. We are looking for an awesome IT Coordinator to assist with a variety of administrative tasks that come with a large portfolio of vendor relationships.  If you have a passion for IT, an eye for detail, and enjoy administrative tasks, this role could be the perfect fit for you!

We are looking for an enthusiastic IT Coordinator to join our dynamic IT team on a permanent, full time-basis, based in our fabulous Brisbane office!

This role, in a fast-paced management consulting business, has growth opportunities for someone with meticulous attention to detail and the curiosity to identify and resolve problems. It combines Level 1 IT support with and IT asset/invoice administration/software license management; offering the potential to learn about stakeholder engagement, negotiation and to shape our IT service from Brisbane.

The role:

• Maintain accurate registers of Nous IT software and hardware, suppliers and warranty contracts.
• Order IT accessories from agreed suppliers.
• Process invoices for IT services, software and hardware, including cost allocation.
• Administer software license allocations, assisted by automation.
• Confidently communicate to agree most appropriate software, duration of requirement and manage license count.
• Provide onsite IT support for our Brisbane office staff, plus remote support to the rest of our global business
• Provision and support IT assets such as laptops and audio-visual equipment to a Level 1 standard.
• Support good information management processes and data security. Provide access to systems ethically; produce reports to demonstrate cybersecurity compliance and assist decision making.
• Administer IT change records to ensure good IT infrastructure, application and device change process and documentation.
• Gather and respond to feedback from stakeholders to enhance service and relationships.
• Contribute to effective communication of IT policy, process and changes.
• Liaise with internal and external stakeholders; schedule meetings and coordinate small IT projects.

Nous is a great place to work…

Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people’s lives in significant ways. Working in unique, cross-disciplinary teams we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.

Nous Group is proud to be recognised as a Great Place to Work in the UK, Canada, and Australia, reflecting our expanding global influence and success. Nous consistently garners accolades as an exceptional workplace through various competitive reviews. We've been acknowledged as one of LinkedIn’s Top Companies for career growth in Australia and have been awarded Best Management Consulting Firm by the Australian Financial Review on multiple occasions.

And the practical experience...

• Administrative Abilities:
• Experienced in handling routine office tasks with efficiency.
• Proficient in processing invoices, managing licenses, and maintaining accurate records.
• Exemplary attention to detail is key to ensuring the precision and reliability of financial and inventory records, driving our success!
• Technical Acumen:
• Possesses basic IT knowledge, particularly in managing and tracking IT assets like laptops and AV equipment.
• Comfortable following detailed technical processes for hardware setup and delivery.
• Interest in learning and applying IT principles, although advanced technical skills are not required.
• Process Adherence:

• • Exceptional at following established procedures and guidelines, ensuring consistency and excellence in every task! Proven track record of thriving in structured environments where following processes is key to achieving success!

A bit about you…

Passionate About Administrative Excellence:

• Thrives on routine and structured tasks, finding fulfillment in organising and optimising administrative functions. Sees repetitive tasks as an opportunity for refinement and continuous process improvement.

Self-Managed:

• As the sole IT team member in the Brisbane office, you will have the unique opportunity to demonstrate your independence and leadership, taking full ownership of local IT operations with minimal supervision, all while being supported by a friendly and collaborative global IT team of 20 people.

Onsite Work Orientation:

• Thrives in an onsite environment to maximise efficiency and facilitate direct communication, becoming the go-to person and building strong relationships with colleagues.
• Values the stability and predictability of a fixed workplace, which enhances collaboration and fosters a strong sense of community.

Communication and Collaboration:

• Excellent communication skills to effectively liaise with vendors, team members, and other stakeholders.
• Collaborative spirit, adept at working within a team to achieve common goals.
• Friendly and empathetic.

Desirable Qualifications:

• Educational Background:
• Relevant qualification in business administration, IT, or a related field will be favourable, but not mandatory.
• Continuous learning attitude with a passion for acquiring new skills and knowledge in IT and administrative domains.

Work Experience:

• Relevant Administrative Experience:
• Experience in an administrative role, particularly within an IT or technology-focused organisation, is highly valued.
• Experience in a service orientated role supporting customers.
• Proven track record of managing administrative responsibilities with high accuracy and reliability.

What makes Nous a Great Place to Work?

Our aim is to deliver a flexible experience that delivers positive influence and growth for you, our colleagues, and our clients.

Below are some of the ways Nousers are encouraged to enjoy that experience:

• Giving all Nousers greater flexibility around public holidays. Understanding that people of different cultures, religions, and political beliefs may wish to choose to take alternate days of leave from scheduled holidays.
• Hybrid working, with monthly remote working allowance, and once off payment to set up your WFH office.
• A collaborative bonus that reflects company performance, and is available to all.
• Celebrating commitment to Nous by enabling access to long service leave after 5 years of employment.
• Supporting working parents by providing 18 weeks of paid primary carer parental leave and 10 weeks of paid secondary carer parental leave (access to parental leave is gender neutral).

Finally, some important details...

Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people. Nous is a flexible workplace that offers consulting opportunities on a full-time and part-time basis.

If you have experience working on complex problems, are high performing and productive working in a fast-paced environment, and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you!

To apply for a role at Nous in Australia you must have Australian Permanent Residency or right to work in Australia. 

Please note if you are successful in the recruitment process, you will be required to undertake background screening prior to your commencement at Nous.