Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Position Overview
At Health Advocate, we are committed to advancing healthcare through innovative clinical research. As a Clinical Trial Enrollment Specialist, you will play a crucial role in identifying and enrolling eligible patients into clinical trials. You will work closely with research teams to ensure that patients understand the study protocols, consent processes, and the importance of their participation. This role is essential in supporting the development of new treatments and improving patient outcomes.
Essential Job Functions
Patient Identification: Review patient records and collaborate with clinical teams to identify potential candidates for ongoing clinical trials.
Enrollment Process: Guide patients through the enrollment process for clinical trials, including explaining the purpose of the study, eligibility criteria, and what participation entails.
Informed Consent: Assist in obtaining informed consent from patients, ensuring they fully understand the study protocols, risks, benefits, and their rights as participants. Utilize interpreter services as needed to ensure clear communication with patients do not have English as their home language.
Data Collection: Collect and record baseline health data and other relevant patient information as required by the clinical trial protocol.
Patient Education: Provide patients with educational materials and answer any questions they may have about the clinical trial process.
Documentation: Maintain accurate and up-to-date records of all patient interactions, consent forms, and data collection activities in compliance with regulatory requirements.
Coordination: Work closely with the research team, including physicians, coordinators, and other healthcare professionals, to ensure smooth and timely enrollment and follow-up.
Compliance: Ensure that all activities are conducted in accordance with Good Clinical Practice (GCP) guidelines and applicable regulatory requirements.
Follow-Up: Conduct follow-up calls and visits with enrolled patients to monitor their progress and ensure compliance with study protocols.
Advocacy: Advocate for patients by ensuring they have access to all necessary information and support throughout their participation in the trial. Utilize interpreter services as needed to advocate effectively for patients who face language or communication challenges.
Team Interfaces/Customer Service
Establish and maintain professional relationships with internal/external customers, research teams, and department contacts.
Provide customer service that exceeds expectations by offering clear, compassionate communication and support to patients.
Treat all patients, team members, and department contacts with dignity and respect.
Escalate workflow and communication issues to supervisors as needed.
Minimum Qualifications
Fluent in German
Experience: Minimum two years of clinical experience, with experience in clinical research or patient enrollment preferred.
Licensure: Active and unrestricted State LPN License.
Skills:
Strong understanding of clinical research processes and regulatory requirements.
Excellent communication and interpersonal skills, with the ability to explain complex information in a patient-friendly manner.
Ability to work independently and manage multiple tasks efficiently.
Proficiency in Microsoft Word and Excel, with experience in electronic health record systems preferred.
Mental and Physical Requirements:
This position requires part-time availability, with a flexible schedule to accommodate patient enrollment needs.
The role involves a combination of desk work and patient interactions, requiring both sitting and standing throughout the workday.
Essential physical functions include fingering, grasping, and repetitive motions for using computer software/hardware.
Essential mental functions include concentration, reading, and verbal/written communication.
Related Duties as Assigned
The job description outlines the general nature and level of work but is not intended to be a comprehensive list of all duties and responsibilities. Employees may be asked to perform other duties as required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
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Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
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