Program Manager, Project

Overview:

The Project Manager Senior Transcriptionist Lead will oversee transcription operations across multiple contracts, ensuring high-quality delivery, compliance with client specifications, and effective team coordination. This role requires strong transcription expertise and a foundational understanding of management principles to support project planning, resource allocation, and performance monitoring. FedWriters is expanding rapidly and has been recognized as a 2024 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

Work Schedule and Location:

Remote: This full-time remote position will work Monday through Friday, 8 AM to 5 PM.

• Transcription Services: Transcribe audio, video, and written materials into English and other languages with exceptional accuracy and attention to detail, maintaining a high proficiency in technical and complex content, including legal and contractual documents.
• Quality Assurance: Ensure all transcriptions are factually accurate, free of omissions or additions, and adhere to specified formats (hardcopy or electronic). Perform proofreading and editing to deliver polished and professional results.
• Team Leadership: Supervise and mentor a team of transcriptionists, providing guidance, performance feedback, and training to maintain high standards of quality and efficiency.
• Project Management: Coordinate transcription projects across multiple contracts, managing deadlines, monitoring workloads, and allocating resources effectively.
• Client Interaction: Serve as the primary point of contact for clients and government leadership, providing status updates and ensuring satisfaction with services delivered.
• Collaboration: Partner with translators, interpreters, and other linguistic professionals to ensure consistency and accuracy across deliverables.
• Confidentiality: Uphold strict ethical standards and confidentiality protocols in handling sensitive and classified information.
• Process Improvement: Identify and implement process enhancements to improve accuracy, efficiency, and overall team performance.

• Citizenship: U.S. citizenship, by birth or naturalization, is required.
• Background Clearance: Ability to pass a U.S. Government background investigation.
• Language Proficiency: Fluency in English with demonstrated high proficiency in listening, speaking, reading, and writing. Proficiency in additional languages is highly desirable.
• Certifications: Certification in transcription services with a proficiency rating of 3 or above in all linguistic competencies.
• Experience: A minimum of five years of experience as a professional transcriber, with expertise in technical, legal, and contractual transcription.
• Software Proficiency: Familiarity with transcription tools, software, and technologies.
• Leadership: Prior experience in leading teams or managing projects is preferred.
• Skills: Exceptional organizational, communication, and time-management skills.

Work Environment:
The Project Manager Senior Transcriptionist Lead will work in a fast-paced, deadline-driven environment requiring adaptability and the ability to manage competing priorities effectively. Position is remote with some face-to-face interactions.