Project Manager

3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.

Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.

In under 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 110+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).

It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here.

About the Role

We are looking for a highly confident and motivated individual with a proven track-record of running enterprise software implementation projects. 

You will be part of, and lead the coordination of, an Implementation Pod consisting of a Solutions Architect and a Product Specialist. Together, you and your colleagues will own a portfolio of enterprise implementations.

You will be responsible for running implementations of Sona’s products; from start to finish, ensuring delivery meets our scope commitments, budgets and timelines.  You will work closely with customers across Social Care and Hospitality to understand their business, building strong partnerships and focus on delivery and experience at every turn. 

While as a Sona Project Manager you will need to operate in a growing and therefore changing structure. You should be comfortable partnering with customer stakeholders at all levels alongside our Commercial, Product, and Customer functions while constantly pushing for clarity and communication.

Responsibilities 

• Delivery of the overall project within specified timeline and on budget, to the highest level of quality.

• Proactively manage project risks and mitigations, ensuring customers understand their deliverables and (where necessary) ensuring they’ve taken relevant mitigation actions

• Document and ensure Sona meets the deliverables within the agreed scope, managing change request processes to avoid scope creep 

• Act as the primary advocate for the customer, overseeing the execution and completion of the implementation, managing the stakeholder expectations of the customer ensuring they are in line with the agreed scope.

• Realising ACV associated with a customer’s contract at the earliest opportunity, without compromising quality, and maximising efficiency of each project.

• Support Sona’s ‘Land and Expand’ approach by building strong relationships between Sona and our customers.

• Ensure the Customer Leadership Team is aware of project status through weekly management calls in addition to following relevant escalation procedures when a project is at risk. 

• Produce project documentation in line with Sona’s standard processes and drive innovation where needed.

• Coordination of associated vendors and internal delivery teams required for scope delivery and project success.

• Take responsibility for overall progress and resource deployment, including initiating corrective actions where required.

Requirements

Everyone is different but we hope lots of these apply to you...

• Proven track record of delivering successful software implementation projects on time, within scope, and to budget.

• Expertise in project management methodologies (e.g., PMP, Prince2) and tools.

• Excellent communication skills, from crafting reports to engaging with senior stakeholders, including C-level executives.

• Strong leadership to inspire collaboration and alignment without direct authority.

• Strategic planning skills with a focus on balancing cost, scope, benefits, and risk.

• Experienced in managing project risks with a business-focused approach.

• You’re calm, focused, and results-driven under pressure and tight deadlines.

• Confident presenter and skilled at managing time and priorities effectively.

• Bonus - you’ve worked with Workforce Management software or large enterprise HR software, or worked in operations in Hospitality or Social Care

• Bonus - you’ve worked with customers in Social Care or Hospitality industries

Benefits

• £70,000 - £100,000

• Hybrid role - 2 x days in the London office a week + customer travel across the UK

• Share options

• 35 days annual leave (25 days standard plus 10 flexible public holiday days) 

• Extra day of leave for every year of service

• Pension contributions matched up to 5%

• Comprehensive health insurance

• Enhanced parental leave & pay

• Co-working space stipend for those based outside London

• Bi-annual all expenses paid team retreats

• The latest Macbook and equipment budget for your home office

• Professional development budget

• Unlimited free books

Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.