Senior Product Manager (End User Experience) at Veriff

Offer summary

Qualifications:

5+ years in B2B/B2C SaaS companies, Experience in optimizing mobile products, Strong track record in conversion rate improvements, Experience in regulated industries.

Key responsabilities:

Lead discovery initiatives for user friction points

Drive product strategy and optimization efforts

Collaborate with teams to implement solutions

Accountable for user satisfaction metrics

Job description

At Veriff, we're not just building identity verification - we're crafting digital trust at scale. As our End User Experience Product Manager, you'll shape how millions of people globally prove their identity online, bridging trust in the digital world through remarkably human experiences. We believe that trust is the foundation of the digital economy, and our mission is to create transparent, accessible experiences that work for everyone.

We're looking for a product leader who can transform complex verification experiences into seamless journeys that both our customers and their end users love. You'll be at the intersection of cutting-edge technology and human psychology, designing experiences that balance security with simplicity, and compliance with convenience. Your work will directly impact how businesses onboard their customers and how people access essential services online.

You’ll help us protect honest people online by:

Leading discovery initiatives with customers, end-users, and GTM teams to identify, validate, and optimize key user friction points in the verification journey
Driving product strategy for our end-user experience, balancing convenience with accuracy and regulatory compliance across global markets
Owning and driving the end-user verification experience from initial concept through successful launch and optimization
Partnering with ML, engineering, and product teams to transform customer insights into innovative verification solutions, carefully balancing fraud prevention with conversion optimization
Staying accountable for verification success rates and user satisfaction metrics across different markets and use cases
Collaborating with compliance and legal teams to ensure end user experience meets regulatory requirements while maintaining user-friendly design

You are the right future Veriffian for the job if you have:

5+ years in a B2B/B2C SaaS company, ideally in a fast-scaling environment.
Proven success in optimizing mobile products at scale using A/B testing and data-driven strategies.
Experience balancing customer and end-user needs to drive industry-leading solutions.
Strong track record of leading conversion rate improvements (20%+) through ML-driven optimizations and user experience enhancements.
Experience working closely with GTM teams and in highly regulated industries (e.g., financial services).
Ability to drive a platform-first approach, enabling global and regional teams to tailor solutions while ensuring consistency.
Decisive and execution-focused, thriving in ambiguity and delivering measurable impact.

If you're energized by the challenge of making digital trust feel personal, and have a track record of turning user insights into product innovations that drive business growth, we want to talk to you.

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include...

Flexibility to work from home
Stock options that ensure your share in our success
Flexible vacation policy and work hours
Extra recharge days on top of your annual vacation
Comprehensive relocation support to Estonia or Spain
Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally
Learning and Development & Health and Sports budget that you are free to tailor to your own needs

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

#LI-LP1 #TBT

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