Senior Product Manager - FTC

Job Description

Senior Product Manager (12 month FTC)

Location Commutable distance to Winchester / London

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

We offer

• Up to £92k base salary
• 10% Bonus
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
  
  

The senior customer product manager will have a good understanding of the energy sector and CSPN. They will be able to generate new ideas and drive improvements to grow margin and share and improve customer experience.

They will focus especially on DCC, as a priority customer and gain intimate understanding of the customer needs and experience, identify improvements and fill any product gaps.

They will own the Arqiva product vision aligned with the strategic aspirations of the DCC and drive alignment towards it internally and with external partners.

The role

• Direct customer engagement and owning the continuous customer improvement agenda.
• Own and drive the Arqiva vision and strategy for growth of the DCC solution informed by customer strategy and future platform roadmap
• Engage closely with account and bid team for contract management activities and work with the radio product manager to support these.
• Collaborate with the customer and account team to develop joint roadmap and pipeline of changes. This will include all renewal and bid activities.
• Informed by trends in the energy market and service user requirements
• DCC future of services programme engagement
• Evaluate / support business case creation for technology investments
• Maximise sales opportunity with new capabilities on roadmap
• Understand and inform investment rationale
• Drive Standardisation and productization of the DCC solution
• Own the product and service catalogue for the DCC
• assess/prioritise/ sequence change / project requests vs roadmap
• lifecycle management of firmware - resulting capability improvements
• Oversight of performance against contract and own relevant product activities Continuous service improvement
• Accelerate pace of installations
• Network optimisation and coverage improvements
• Be the product owner for scaling and optimisation and “future ready” programmes as well as any other DCC related activities
• Product lead for engagement with suppliers (EDMI, Sensus) for product roadmap and development activities Understand supplier contracts and support their management
• Unify and align views from across the business to enable product innovation
• Drive alignment between water metering and DCC developments
• Contribute to and promote product management best practice within the organisation
  
  

The person

• Commercial, technology and/or operational experience
• Product management experience in B2B environment
• Knowledge of the energy market and customer needs
• Service management and/or customer programme experience in B2B environment
• Business understanding of the Arqiva CSPN/DCC solution underpinning the energy metering and connectivity marker
• Knowledge of waterfall and agile product development methodologies
• Significant experience acting as a product owner in a cross functional product development process
  
  

Essential Skills/experience

• Stakeholder Management Ability to effectively manage and influence internal and external stakeholders, including senior leadership and customers
• Analytical Thinking Proficiency in analysing data to drive decision making and evaluate product performance
• Leadership Skills Demonstrated ability to lead cross-functional teams and align diverse stakeholders toward common goals
• Market Awareness Strong understanding of market trends, regulatory changes, and competitive dynamics in the energy sector
• Customer-Centric Approach Proven ability to prioritise customer needs and deliver measurable improvements in customer experience
  
  

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. 

Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks!

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. 

Our focus for 2025 is to Win, Grow, Go Faster – find out more, contact us and apply!