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Job description

DESCRIPTION

Established for over 40 years, we pride ourselves on offering the best services to independent travel agents who need our product expertise to help them create tailor made travel arrangements for their customers the USA, and now even more worldwide destinations.

We are offering you the opportunity to work for a dynamic organisation as a home-based After Sales Assistant in our busy Operations team.

JOB PURPOSE

To assist in the day to day operations of the Aftersales department
Supporting the agents and customers by responding to queries,
Contacting agent and customers to notify them of a change in their booking and seeking the best resolution
Run reports
Make changes required to bookings
Dealing with in resort problems

REQUIREMENTS

Essential Experience

A minimum of 1 years previous and recent experience working in a UK based travel agency or tour operator is essential
I.T skilled to a high standard to include Excel, Word and Outlook
Previous telephone Customer Service experience
Polite, professional and enthusiastic telephone manner
Good communication skills

Useful Experience

Previous experience of using Airline Reservations Systems preferred
Outgoing personality

In Return, We Are Offering:

On target earnings of up to £26,800 per annum
Generous Holiday Package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service.
An additional day off for your birthday.
Working from home
Workplace pension scheme
Company shares incentive plan
In house coaching programme
Comprehensive Training: Expert training to help you succeed in your role.

Financial, medical, and mental wellbeing programmes, including: