Job description

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in Colombia!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company

Responsibilities

Set up hotel's profile based on Department's guidelines
Serve as a primary contact for customers during the Onboarding process
Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Implement customer support software tools
Promote a "customer first" environment at all times
Communicate with customers worldwide through video calls, online chat, and emails
Understand customer outcomes and analyze customer needs
Achieve high Customer Satisfaction and retention

Requirements

3+ years customer success experience
Experience in implementation of customer support software tools – A must
Experience is solving technical troubleshooting
Proven track record of working in a customer-facing role
Excellent English both spoken and written – A must
Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
Knowledge and experience with hotels reservation and Channel Manager systems – A plus
Strong analytical skills, with the ability to translate data into insights
Passionate to provide great service to customers worldwide

Required profile