Director, Professional Services

Overview:

The Director of Professional Services will lead a team of approximately 30-40 consultants and managers, ensuring the successful delivery of customer projects while driving the strategic direction, operational excellence, and growth of the Professional Services (PS) organization. This position requires a strong focus on customer satisfaction, team development, and business growth, with travel up to 15%—primarily within the U.S. and Canada. The Director serves as a key leader within the organization, ensuring alignment with corporate objectives and fostering collaboration across teams to drive exceptional client outcomes.

Key Performance Objectives

1. Strategic Leadership and Organizational Development: Responsible for establishing and executing the strategic vision for the Professional Services department, aligning with overall company goals. Lead, mentor, and develop a high-performing team of managers and consultants to deliver consistent results across multiple customer engagements. Design and implement scalable processes, methodologies, and best practices to improve project delivery and operational efficiency. Drive innovation in service delivery and contribute to the evolution of the organization’s Professional Services offerings.
2. Provide Project Specific Problem Solving:  Assists with real-time problem-solving guidance and insights both to the customer and to the team during each project.  Must be able to identify potential risks and issues quickly and either personally provide for a solution or engage the necessary resources, clarification or help needed to proactively address these challenges.  Early identification and positive direction is critical to success.  They provide real-time coaching to team members and clients.
3. Develop the Team:  Understand the capabilities and development needs of each direct report. Conduct regular assessment of performance (annual and semiannual reviews) for team members and jointly develop a career/growth plan with each team member.  They must coordinate with project leaders to get feedback on performance in our matrix organization as well as understand growth and development opportunities related to specific project assignments.  They ensure new employees come up to speed quickly on both the technology and processes for client engagements. They ensure their team stays productive and engaged on projects along with reviewing forecasts, timecards and expenses. They also help with recruitment and are responsible for addressing personnel issues and minimizing attrition.
4. Support Strategic Initiatives: Managing and tracking goals, including but not limited to company and department’s strategic initiatives. Promote best practices and knowledge, sharing within and across teams.
5. Identify opportunities to sell further consulting services within each client account: The best managers leverage their relationships and deep understanding of the clients processes and needs to identify opportunities for further engagement and sales within the target accounts.  Work closely with sales team, customers, and other PS team members to identify and develop PS opportunities for existing/prospective customer accounts. Develop written PS proposals and present to existing/prospective customer accounts.

• Bachelor’s degree in Business, Engineering, Computer Science or equivalent combination of education and relevant experience
• Minimum of 10 years of experience in customer-facing software project implementation, with at least 5 years in a senior leadership or director-level role.:
  • Experience managing all phases of the implementation process
  • Experience utilizing and enhancing a robust implementation methodology
  • History of increasing responsibility or upward progression
• At least two (4) years of team lead/people management experience with direct supervisory responsibility of Manager level resources.
• Effective leadership, communication, management, and customer relations skills; ability to engage and communicate at all levels is essential
• Strong business development, problem-solving, and trouble-shooting skills
• Ability to establish oneself as a trusted advisor to client, project team and PowerPlan colleagues
• Excellent organizational and time management skills
• Good interpersonal skills with ability to interact with tact and professionalism with clients, vendors, peers, management and staff
• Ability to rapidly establish rapport and develop effective business relationships with key customers, vendors and partners
• Strong project management experience and the ability to monitor and manage multiple initiatives concurrently
• Process orientation, and ability to analyze and design/build complex processes
• Ability to assist others in analyzing, designing/building complex processes

Preferred

• Experience with implementing key enterprise applications, especially ERP & EAM systems
• Specifically regarding ERP implementations, working knowledge of financial accounting processes (General Ledger, Fixed Assets, Project Accounting, Close, Budget)
• Experience with some of the advanced functions of Excel, including functions, macros, and pivot tables
• Hands-on experience working on or with fixed asset accounting or business tax software
• Industry experience within oil and gas, mining, transportation, natural resources, utilities, energy markets, telecom, or general regulated industries.
• SaaS software implementation experience

PowerPlan is an EOE

Applicant Privacy Notice

Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.