We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Join Haemonetics Corporation as a Field Service Engineer and take your career to new heights. As a member of our Hospital Field Service team, you will have the opportunity to make a significant impact by providing exceptional customer service and technical expertise within our hospital division. In this role, you will be responsible for performing customer installations, repairs, upgrades, field plans and preventative maintenance on a variety of instruments within the areas of Arizona, New Mexico, Texas, Nevada, and Southern California. This position Field Service representative is to be in the greater Arizona area (Phoenix) to efficiently cover all customers within the territory. Take the next step in your career and apply today for this exciting role with plenty of growth opportunities and chances to expand your field service engineering skills.
Tasks and Responsibilities:
Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
Serve as a focal point for problem resolution assistance to subsidiary or distributor support
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
Install, upgrade, repair, and maintain instrument systems in defined territory
Provide technical support to staff, contractors and customers
Manage the Service Territory including distributor’s service staff
Respond to service requests and ensure customer satisfaction
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Provide timely and accurate reports as requested
Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
Maintains routine contact with existing customer base
Accurately complete expense reports weekly
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
Preferred Educational Background:
BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
2-5 years relevant experience Field Service Experience
Must be highly motivated and have strong problem solving ability
Excellent verbal and written communications skills
Must have good technical writing abilities
Must be able to work independently and as a team player
Computer experience and literacy a must
Familiarity with field alignments, electrical/electronics, and mechanical systems
Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
Travel requirement: 65% depending on geography and customer utilization
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