Field Operations Engineer

Job Title: Field Operations Engineer

Location: Multiple Locations

Clearance: TS/SCI

Who We Are:

Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector. We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises. Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation. Our customers hail from a diverse, ever-growing list of industries.

Overview:

The objective of this JCC2 program is to provide the DoD, through Air Force Life Cycle Management HNC (AFLCMC/HNC), technical and expert level support to the Joint Staff, Combatant Commands and the Services. This effort will provide the Joint Force with JCC2 Training and Field Application Engineering to integrate and optimize the range of current and future JCC2 applications across the Department of Defense (DoD).

Position Overview:

Rackner is seeking a Field Application Engineers (FAEs) who will be  a critical component of the JCC2 program. The candidate must be an expert in all aspects of the operational and information environments, strategic and operational integration, and experienced within the Commands, and organizations they support. The candidate will provide onsite technical expertise, assistance, and training to the Commands they support as well as providing a valuable conduit between the Government PMO and the Commands/ Stakeholders they support. Candidate will assist in the creation of best practices, draft and document Command tactics, techniques, and procedures (TTP) and standard operating procedures (SOP), integrate JCC2 capabilities with organizational data, systems, and processes within their Commands and provide expertise in developing new test cases, and testing new features.

Responsibilities:

• Provides subject matter proficiency for work described in the task.
• Responsible for providing analytical skills to support process improvement, specialized studies, and definition of requirements.
• Provides customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of systems.
• Requires an understanding of the Cyber Mission Force (CMF) organizational construct, tools/capabilities utilized in cyberspace operations, and experience in system/network administration, incident response, and forensic analysis. Participates in the establishment measurement, and achievement of customer satisfaction metrics.
• Performs project management function from client engagements to include identification, scheduling, tracking, and reporting.
• Provides client feature request to the JCC2 PMO and project support personnel.
• Develops and writes documentation as required. Train and familiarize operators on equipment and systems as directed by the JCC2 PMO.
• Supports an environment conducive to successful team interaction and customer satisfaction.
• Possesses strong, results-oriented work ethic and customer service orientation.

Required Qualifications:

• Ability to conduct database queries.
• Ability to travel greater than 25%
• Current secret clearance with ability to attain a TS/SCI clearance and willing to obtain a polygraph.
• 5 years’ experience in working in Cyber Mission Force community.
• At least 10 years IT systems administrative experience with both Microsoft and Linux platforms.
• Two years proficient understanding of maintenance (patching, STIG, and upgrade processes) on AWS cloud infrastructure.
• Demonstrated experience and/or training in system administration and development best practices in AWS.

Desired Qualifications:

• Programming and query language experience
• Strong project management skills with experience in DevOps and/or SAFe/Agile
• Atlassian Collaboration tools
• AWS SysOps Administrator certification
• Red Hat certification
• Government or military cyber experience

Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!

• 401K with 100% matching up to 6%
• Highly competitive PTO
• Great health insurance with large network of providers
• Medical/Dental/Vision
• Life Insurance, and short- & long-term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan